1-3 years of experience
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Employment Type:
Full time
Job Category:
Academic Advisor/Tutor
(This job is no longer available)
Grad Date

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Job Description


Students who elect to enroll in programs delivered by Delta schools represent diversity in age, gender, culture, socio-economic background, prior learning experience and college readiness. While instructors serve as the primary point of contact with students regarding activities within a defined course, the academic advisor provides academic support across the program of study. The advisor is critical to the continuity of academic support between and across courses as the student progresses through his/her program of study, developing career-related competencies and confidence in him/herself as a learner with the completion of every activity, assignment, assessment, course and term.

Barriers to the academic success of each student may be identified through the admissions process, as a result of performance within a course, or through self-identification. Academic advisors serve as one of the multiple escalation paths triggered by the Instructor, the Program Director and/or the Student Support Coordinator, depending upon the need of the student.

The academic advisor is able to converse with the student regarding a particular course and its contribution to the development of pre-requisite knowledge for subsequent courses as well as the achievement of learning objectives and development of competencies required for the career outcomes associated with the program of study. The academic advisor is able to work with the student to problem-solve issues related to academic success, including development of study skills, time management skills, asking the instructor for assistance, navigation of the virtual learning environment, and participation in group projects. Additionally, the academic advisor is skilled in providing fundamental academic support in mathematics, writing, and other areas of high-need that help with student progression.

This position requires working closely with administrators, faculty, staff, and students at all levels to ensure retention strategies are effectively maximized to retain students. He/She supports the Academic Department by monitoring student attendance by instructor, academic course, and program, as well as monitoring overall campus retention. Additionally, he/she examines issues and concerns, participates in a dialog of problem-solving with students and the community, and provides direct support services to students. The Academic Advisor provides student referrals to outside counseling and support services to remove barriers to degree completion.



* Bachelor's Degree
* 3 years of experience in academic instruction in a post-secondary environment
* Minimum of one year of experience in academic instruction in an online environment


* Previous experience as a Program Director or Director of Education
* Previous experience as an academic advisor

Knowledge, Skills, and Abilities:

* Ability and desire to embrace the school's mission.
* Superior verbal and written communication skills.
* Ability to show sensitivity to the needs and requirements of adult learners.
* Ability to academically support and advise students from first term through graduation.
* Willingness to embrace technology as a vehicle for instructional delivery, visibility to student engagement and academic performance and communication.
* Interpersonal relationship skills necessary for positive interactions with students, program directors, student support coordinators and faculty.
* Knowledge and understanding of programs of study being delivered and associated career outcomes.
* Competent in basic mathematical functions and writing skills.
* Ability and willingness to access and utilize virtual library resources.
* Ability to inspire students to the highest level of achievement in preparation for meeting employer expectations.
* Excellent presentation skills and ability to present ideas effectively to individuals or groups.
* Ability to tailor presentations to suit the needs and characteristics of the audience.
* Interpersonal relationship skills necessary for positive interactions with students, alumni, faculty and employers.
* Ability to work as an integral member of a team, demonstrate leadership qualities and have the skills and knowledge to manage a project.
* Ability to develop, implement and promote academic support services and supportive learning resources.
* Excellent organizational skills.
* Ability to establish and maintain effective and cooperative working relationships essential to the position
* Knowledge of Microsoft Office programs.


Key Responsibilities

I. Proactively Identifies Students Who May Require Academic Assistance

* Utilizes entrance assessment data to identify potential academic challenges by student
* Collaborates with Student Support Coordinators to identify academic challenges by student
* Communicates with Program Directors regarding student challenges
* Interacts with Instructors regarding student academic challenges

II. Provides intrusive advising in response to student risk data collection and analysis

* Contacts students who have been identified as potentially at risk due to academic related issues and non-academic barriers
* Develops relationship with student to facilitate connectivity with the campus and to support the development of student confidence in ability to learn and achieve academic success
* Provides fundamental academic support in mathematics and writing as needed
* Provides basic technical support to students with difficulties navigating the virtual classroom
* Aids students in development of action plans to improve upon study skills, time management skills
* Advises students on process for requesting support from instructors
* Director students to virtual academic resources, virtual library resources and tutoring services as appropriate
* Assists students with community resources and outreach

III. Exhibits responsiveness to student requests for assistance

* Responds to student questions regarding the program of study
* Demonstrates knowledge of career outcomes associated with programs of study supported
* Displays ability to navigate the virtual learning environment
* Assists students with development of study skills and time management skills
* Provides academic support related to math and writing assignments and activities

IV. Activates escalation path on student issues outside of scope

* Demonstrates awareness of and refers to library resources and centralized, virtual library services
* Directs students with subject matter related questions to the appropriate Program Director/Lead Instructor
* Refers students with non-academic issues to contact Student Support Coordinators
* Facilitates resolution of technology issues by referring students to IT Technical Support

V. Adheres to data collection, documentation and quality control policies and procedures

* Completes required documentation of each session held with each student
* Accesses Student Information System to review data input from various sources to understand student situation holistically
* Runs reports to determine trends in student issues, frequency by course, instructor and program
* Alerts Director of Academic Operations - Online/Director of Student Services of emerging trends in student issues

VI. Contributes to the development of solutions for re-occurring issues

* Identifies re-occurring academic issues
* Proposes/develops solutions that can be consistently applied or recommended
* Serves as a liaison to department and College committees to exchange information on issues related to academic success.
* Collaborates with Director of Academic Operations - Online/Director of Student Services on communication of policies/procedures/solutions

About Delta Career Education

Delta was founded in February 1998 by its then CEO, Joseph A. Kennedy. His more than 25 years of experience in private career college ownership and management includes managing multi-campus operations, developing and executing strategic plans, attracting and developing high-energy results-oriented management teams, and opening branch operations. He has presented extensively within the career college field as a recognized leader of quality institutions. Delta's first acquisition, in February 1998, was Miller-Motte Business College, with campuses in Clarksville, Tennessee, Wilmington, North Carolina, and Lynchburg, Virginia. Following this initial acquisition, Delta purchased Career Training Specialists in Monroe, Louisiana. In September 2000, in response to the increased concentration in technical program offerings, both Miller-Motte Business Colleges and Career Training Specialists changed their names to Miller-Motte Technical College and Career Technical College, respectively. In December of that year, Miller-Motte launched a new branch campus in Charleston, South Carolina. With the influx of this new capital investment, in August of 2002 Delta acquired the McCann School of Business and Technology, a school that was founded in 1897 and operates campuses in Pottsville, Sunbury, Scranton, and Hazleton, Pennsylvania. The Mahanoy City branch of McCann moved to Hazleton in May 2005 in order to better serve the needs of students and employers both in Northern Schuylkill County and Southern Luzerne County (the Greater Hazleton Area). Continuing its expansion, in September of 2002, Delta purchased The Creative Circus, a premier graphic arts, advertising, and photography school located in Atlanta, Georgia, and opened a branch campus of Miller-Motte Technical College in Chattanooga, Tennessee. In November of 2003 Delta acquired Miami-Jacobs Career College, a school that was founded in the 1860s and operates in Dayton, Ohio. A second Miami-Jacobs location opened in Springboro, Ohio in July 2005, and a third location opened in Troy, Ohio in February 2007. Delta Education opened several additional branch locations in 2004 and 2005. Miller-Motte Technical College opened in Raleigh, North Carolina in October of 2004, Career Technical College in Shreveport, Louisiana opened in November 2004, and Miller-Motte Technical College in Nashville, Tennessee opened in May 2005. The Nashville school is Delta Education's first school to offer courses in Heating and Air Conditioning, Welding, and Electrician. In May of 2006, Delta was once again re-capitalized by Gryphon Investors, through Gryphon Colleges Corporation. Gryphon Investors is a $700 million San Francisco-based private equity fund that focuses on leveraged acquisitions of growth investments in middle market companies in partnership with experienced management teams that run them. Gryphon Colleges Corporation was formed at the end of 2004 by Gryphon Investors through the acquisition of National Career Education (NCE), a four campus school (Lamson College, National Career Education, Institute For Business & Technology, Tucson College) company located in Arizona and California. In June of 2007 Lamson Institute opened in San Antonio, Texas. On August 3rd, 2006 Delta acquired The Academy of Court Reporting (ACR), a school that was founded in the 1970s and operates in the following cities in Ohio: Cleveland, Akron, Columbus, Cincinnati, as well as in Clawson, Michigan and Pittsburgh, Pennsylvania. The Academy has trained and placed thousands of students in today's legal system. In March of 2008, Delta Acquired its 10th school brand, Berks Technical Institute(BTI) in Wyomissing, PA. BTI, located in southeastern Pennsylvania, was founded in 1982 and is home to over 700 students. The 8th Miller-Motte campus was opened in Raleigh, NC in July of 2008 followed by the Greenville, NC branch in March of 2009. Together Delta, NCE, and ACR include 31 campuses providing education to over 8,000 students.