No experience
Employment Type:
Full time
Job Category:
Information Services
Manager, Business Solution Analyst - Salesforce
(This job is no longer available)
Deloitte & Touche L.L.P. | Charlotte, NC
Grad Date

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Job Description

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Manager, Business Solution Analyst - Salesforce

Location: Open

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.

Work you'll do

* Maintains a solid knowledge base of the functional capabilities of Salesforce clouds - Sales/Service/Marketing/Chatter and has proven experience in delivering Salesforce projects.

* Partners with the Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.

* Defines and analyzes business and user requirements for new and/or enhanced products; Author detailed functional and non-functional business requirements / user stories and acceptance criteria, personas, journeys, KPIs, process flows, wire frames and feature descriptions user guides. Ensures that deliverables align with the business strategy and support customer demands.

* Serves as an advisor on functional processes, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality.

* Responsible for planning and conducting Design Thinking sessions to gain insights into end user and customer needs

* Manages the Product Backlog for a Product, guiding clients through prioritization sessions and working with the Engagement Manager to define and manage scope/sprints accordingly.

* Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.

* Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements. Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (e.g., Charter, SOW).

* Leads and is responsible for all Testing and QA activities within the project lifecycle.

* Works with and manages USI QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.

* Works with the Engagement Manager and clients to plan and execute User Acceptance Testing.

* Participates in reviews of plans associated with project execution.

* Assists Engagement Manager with status reporting as required by the Deloitte Applications Studio leadership.

* Responds proactively to both business and project issues and escalates appropriately.

The team

Information Technology Services (ITS) helps power Deloitte's success. ITS drives Deloitte, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~2,500 professionals in ITS deliver services including:

* Security, risk & compliance

* Technology support

* Infrastructure

* Applications

* Relationship management

* Strategy

* Deployment


* Financials

* Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Required Qualifications

* 5+ years of experience working in supporting multiple software projects in various IT roles.

* 3+ years of Business Analyst or System Analysis experience on Salesforce projects

* 2+ years of Quality Assurance or Software development experience on Salesforce projects.

* Must have in-depth knowledge of software development lifecycles including Agile development and testing.

* Experience with test plan creation, automated test scripting, and load/stress testing.

* Familiarity with SharePoint, VSTS/Team Foundational Server, Test Director, MS Project, HP Quality Center; SalesForce automated QA tools is a plus

* Prior experience that demonstrates good business understanding is needed (experience in a professional services organization is a plus)

* Demonstrated ability in applying repeatable quality assurance processes and methods to enterprise wide technology projects or initiatives.

* Excellent written and verbal communications, organization, analytical, planning and leadership skills.

* Strong management, communication, technical and remote collaboration skills are a must.

* Experience in managing multiple projects and cross-functional teams, and ability to coordinate across teams in a large matrix organization environment.

* Ability to effectively conduct technical discussions directly with Project/Product management, and clients.

* Excellent team collaboration skills.

* Strong relationship building and maintaining skills. Fosters a climate conducive to establishing positive working relationships with clients (internal and external).

Preferred Qualifications:

* Certified Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA) is a plus.

* Experience working with Agile development processes.

* Salesforce certified (admin or developer) is a plus.

* Experience with implementation of Mobile Web Content vs. Native Development.

* Ability to distill complexity to what developers need for an optimal experience


* Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications.

Travel Requirements:

* Limited travel might be required.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

Requisition code: E20NATSMGRJD139-ITL5