Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
6/15/2019
Job Category:
Administration
One Team Associate (Reception)
Deloitte & Touche L.L.P. | Mc Lean, Virginia
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Job Description

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

One Team Associate (Reception)

Position Summary:

Oversee the daily tasks and responsibilities for the office reception desk. Serve as the first point of contact for guests and visitors to the Deloitte office. Exude professional and welcoming demeanor, process requests quickly and effectively, and clearly understand and execute security measures as needed. Creates overall experience for customers and guests that is positive and supportive.

Key Relationships:

Local office client services and operations leadership, Hospitality Manager, and Associate Reception Team. Assist client service staff in resolving hospitality related issues and questions. Collaborate with team to ensure consistent delivery of office services in accordance with team standards.

Responsibilities:

* Professionally greet and direct all visitors and serve as point of contact
* Promptly and professionally answer and manage all incoming calls and relay messages
* Maintain Reception area and assist in supporting areas around Reception as needed
* Use necessary applications and systems such as Service Desk to track internal workflow
* Coordinate guest lists for security and maintain knowledge and other guest document protocols
* Adept at using all features of telephone system and voice mail
* Ensure coverage for the Reception desks and work closely with backups on continued high level of support
* Work on special projects in One Team and other duties as needed or directed
* Team with other One Team members so that a professional level of client service is maintained, executed, and seamless
* Collaborate with Hospitality Manager to identify and resolve client service challenges
* Assist clients in reservation support for meeting rooms and workspaces
* Provide check in, check out and reservation support and troubleshooting to local staff and guests
* Generate daily system reports required to effectively manage programs
* Comply with requirements for meeting set-up and last-minute modifications and execute in a professional manner
* Cross-trains in other team functions and provides back-up support to other positions as needed.
* Accepts catering deliveries and reconciles order against delivery; assists with set-up.
* Prepares meeting spaces by configuring room according to customer's request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc.
* Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left-behind and disposing or storing as appropriate, etc.
* Prepares and maintains the physical space, including workstations, offices, teaming rooms, kitchens and conference rooms. Cleans spaces and restocks supplies to ensure the space is neat, organized and ready for use (either daily or as turnover occurs). Collaborates with the Facilities team to report lighting, carpet, wall, etc. repairs.
* Identify, prioritize, and resolve issues in a pro-active manner
* Ability to lift 50 pounds

Qualifications

* Minimum 2 years of relevant experience in a corporate office environment or related experience in hospitality and/or workplace services delivery desired
* Prior experience in reception or office services related background preferred Bachelor's degree preferred
* Service-oriented demeanor
* Positive, professional attitude and presence with the ability to provide excellent customer service and interact with many levels both inside and outside of the organization
* Ability to maintain poise and professionalism in a fast-paced environment
* Flexibility to work different schedules and in conjunction with team members schedules and the ability to work overtime when needed
* Excellent verbal and written communication skills
* Ability to work independently and in a team environment
* Familiarity with Microsoft Office software, particularly Word, Outlook, and Excel
* Performs other duties, tasks and special projects as required or as assigned by the management team.

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you are applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Requisition code: E20MCLSASCBJ003-CL2

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