Experience:
1-3 years of experience
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Employment Type:
Full time
Posted:
3/23/2019
Job Category:
Hospitality
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One Team Supervisor - Hospitality
Deloitte & Touche L.L.P. | Los Angeles, California
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Job Description

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Hospitality Supervisor, One Team

(Part of Deloitte Services internal operations team)

Do you have a passion for providing an exceptional customer experience? Do you enjoy leading and collaborating with a team in a fast-paced and high-energy environment while fostering their learning and development? Do you enjoy engaging others, solving problems and thrive in a hospitality, customer-centric environment? If so, this position could be the perfect fit for you!

Work you'll do

As a Hospitality Supervisor, you lead a team of professionals focused on providing an array of services which support our Deloitte professionals, clients and guests with their in-office experience. Services range from space management (work and meeting spaces), to event planning, catering, day of meeting logistics (set-up, clean-up, a/v support, guest greeting/directing) and other services that support the daily work environment.

As a supervisor at Deloitte your responsibilities will include:

* Effectively managing day-to-day operations for hospitality services to ensure compliance with established policies, procedures, and service agreements


* Leading and developing your team to ensure proactive high-levels of customer service, responsiveness, accuracy, service quality, communication and professionalism


* Adding value through the analyzation of department procedures, delivery of service, software, a/v equipment and other departmental related systems, to increase efficiencies, ensure performance and customer satisfaction. You will also assess results and recommend process improvements, where applicable


* Managing and fostering relationships with customers, team, vendors and other key stakeholders through effective communications, collaboration, and engagement with purpose to deliver a "best in class" experience



The team

At Deloitte, the internal operations team provides a full-range of hospitality and business services. We help our Deloitte professionals with daily office support needs, meeting and event planning and execution, and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customer-centric "experience" for our Deloitte professionals, clients, and guests.

Qualifications

Required:

* Minimum of 3 years of related hospitality or office support experience in a corporate, service-oriented or customer-centric environment leading a team


* High school diploma


* Excellent quality-conscious customer service skills, decision-making, conflict resolution and critical thinking skills


* Excellent written/verbal communication and interpersonal skills


* Strong problem-solving and negotiation skills


* Strong technical skills, including proficiency in Microsoft Office



Preferred:

* Associate's/Bachelor's degree


* Advanced experience in Microsoft Office applications


* Hospitality/corporate background with focus on meetings and events


* Event planning experience



How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, where applicable. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html

Requisition code: E19LOSSSRCJA008-CL4

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