Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
11/19/2019
Job Category:
Accounting
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Student Account Analyst I
Delaware State University | Dover, Delaware
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Job Description

Delaware State University

Vacancy Announcement - Student Accounts Analyst

Division of Enrollment Management

Apply online at www.desu.edu

Applications will be accepted until position is filled

General Description of the Position

The Student Accounts Analyst performs a wide variety of customer service responsibilities concerning the students' account. The Student Account Analyst serves a "first responder" for student services information, financial aid and bill related questions, Smart Card assistance, account inquires, and other related responsibilities for the provision of excellent service to all University stakeholders. The incumbent provides advice and assistance to customers in person, by phone, and via email. This position requires excellent customer service abilities, excellent communication skills (oral and written), critical thinking skills, sound judgment, attention to detail, and effective time and task management abilities.

Essential Functions

The following are the functions essential to performing this job:

1. Perform high quality customer service, including phone, email, and counter assistance, to students to assist with requests, inquiries, and account resolution

2. Posts voucher and non-tuition related charges and adjustments to students account and coordinate with other student services staff to ensure timely and accurate posting of charges and payments to the student account.

3. Reviews accounts for financial aid requirement completion and validation of charges/payments

4. Performs reconciliation procedures for transactions on a weekly, monthly, and annual basis to ensure accurate and timely posting to the general ledger

5. Assists with maintenance and administration of Student Smart Card and related card services.

6. Review and explain account transactions and counsel students on account information, financial aid information and financial obligations

7. Respond to billing inquiries and resolve escalated problems/questions with students, parents, staff, and university constituents in a friendly and timely manner.

8. Participate in cross-functional teams and taskforces to resolve customer-related issues and improve efficiency

9. Serve as a technical resource to other Student Services staff members and provide advice, assistance, and training to staff and student employees

10. Responsible for the maintenance of the front office area and ensuring printed materials/information is available and accessible.

11. Assist with reviewing, revising, and implementing internal controls to ensure correct posting and accounting of all transactions in accordance with University/Federal/State policies, practices, and procedures standards and assist with the recordkeeping, reporting, and auditing requirements

12. Perform other student financial service related duties as assigned

Required Knowledge, Skills, and Abilities

The candidate must possess the following skills and abilities to perform essential functions with or without reasonable accommodations:

1. Excellent customer service skills for a diverse population of stakeholders, to include assessing the needs of the customer; meeting established quality standards for service, and exercising creative techniques, critical thinking skills, and sound judgment to resolve problems

2. Ability to utilize creative problem-solving techniques to find solutions to complex problems and issues

3. Demonstrated ability to accept increasing responsibility to support the needs of a transformational organization

4. Must be a proactive, resourceful, reliable, adaptable, and self-directed professional

5. Proven ability to multi-task, prioritize and complete work tasks timely and accurately, especially in fast-paced, high volume work environment.

6. Ability to work independently within a diverse, dynamic team of professionals.

7. Strong analytical, organizational and critical thinking skills

8. Proven track record of meeting performance/productivity goals on a consistent basis.

9. Demonstrated ability to exercise confidentiality, professionalism, integrity, and sound judgment.

10. Ability to establish and maintain collegial working relationships with internal and external stakeholders

11. Knowledge and experience in Banner for Higher Education, ImageNow, CPS, NSLDS, CBORD, Nelnet, COD, Simplicity, Argos, MS Office, and other software/financial databases used in student service areas.

12. Excellent work habits to include reliable attendance, punctuality, resourcefulness, attention to detail, and adaptability.

Qualification Standards

1. Associates Degree or a high school diploma and three years of equivalent combination of education and experience in customer services, student services, accounting, account services, banking, accounts receivables, accounts payable, or related field

2. Two or more years' experience in a position that interacts daily with customer in a front office or direct customer service capacity, preferably in a professional office environment

3. Two or more years of account-related and/or account maintenance activities

4. Excellent communication (written and verbal), time management, and organizational skills.

5. Accuracy, efficiency, and attention to detail demonstrated in all phases of work.

6. Ability to work outside of normal business hours as necessary.

Performance Standards:

The criteria for evaluation in this position include, but are not limited to, the following:

1. Demonstrated knowledge of DSU Fundamentals, specifically Pride 2020 Strategic Plan, the University's vision, mission, goals, and core values, and contributions in support of those fundamentals

2. Demonstrated progressive knowledge/understanding of student services

3. Maintains confidentiality and integrity regarding all matters of Delaware State University

4. Adheres to Delaware State University and departmental policies and procedures

5. The quality of work product and work ethic demonstrated, including efforts to ensure excellent customer service

6. The level of professionalism, effective interactions, and working relationships with all stakeholders.

7. Attitude and attendance necessary to ensure positive and productive work environment

Note: The University reserves the right to change or reassign job duties as provided in policy and negotiated agreements.

Delaware State University is an equal opportunity, Title IX Employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, marital status, age or disability.

About Delaware State University

Delaware State University Athletics site: complete coverage of all Hornets NCAA sports including basketball, football, baseball, softball, soccer, volleyball, bowling, wrestling, tennis, equestrian and bowling. Contains scores, stats, and news about Hornet sports.

This company profile was created by AfterCollege and is about Delaware State University. This page is not endorsed by or affiliated with Delaware State University. For questions regarding company profiles, please email: care@aftercollege.com.