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Employment Type:
Job Category:
Writing / Editing
Technical Writer Intern
(This job is no longer available)
Datto | Norwalk, CA
Grad Date

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Job Description

Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for a "" to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,000+ partners. We're headquartered in Norwalk, Connecticut and have 22 offices worldwide.

Does This Describe You:

We are seeking a tech-savvy, responsible intern to join our growing Content Development team. In this position, you will be expected to; learn the ins-and-outs of our daily routines and procedures, learn technical writing style & best practices, and work with stakeholders to write technical articles for the Knowledge Base.

A Look Inside the Job:

* Convert raw technical information to customer-facing Knowledge Base content
* Work with product owners and subject matter experts to write new customer-facing technical content
* Update existing documentation to adhere to Datto's Knowledge Management Content Standard Develop an understanding of company product lines and document structure
* Learn and work within an Agile Scrum model Perform additional content curation functions as needed

About You:

* Enrolled in a communications, technical writing, computer science, computing security, or software engineering degree program, or a related field of study
* Proficiency in working with HTML
* Strong interest in organizing technical information to make it usable by a broad audience
* Ability to meet deadlines and project objectives
* Ability to work quickly and accurately with ticketing systems
* Ability to learn and understand new technical concepts Previous experience working with a Content Management System (CMS) is preferred

By submitting an application, you acknowledge we will process your data in order to consider you for the position you apply for and for other open positions within our company for which you may be suited. We collect and store your data in accordance with our Recruiting Privacy Practices.

Datto is an equal opportunity employer.

About Datto

Datto is an innovative provider of comprehensive backup, recovery and business continuity solutions used by thousands of managed service providers worldwide. Datto’s 180+ PB purpose-built cloud and family of software and hardware devices provide Total Data Protection everywhere business data lives. Whether your data is on-prem in a physical or virtual server, or in the cloud via SaaS applications, only Datto offers end-to-end recoverability and single-vendor accountability. Datto’s innovative technologies include Instant Virtualization, Screenshot Backup Verification™, Inverse Chain Technology™, Backup Insights™, and end-to-end encryption. All Datto solutions are supported by 24/7/365 in-house technical support and selected products offer time-based cloud data retention, for predictable billing and budget management. The Datto product line consists of the Datto SIRIS Family, Datto ALTO Family, Datto Backupify Family, Datto DNA Router, and Datto NAS. Founded in 2007 by Austin McChord, Datto is privately held and profitable. In 2013, General Catalyst Partners invested $25M in growth capital, and in 2015 McChord was named to the Forbes “30 under 30” ranking of top young entrepreneurs.