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Employment Type:
Full time
Job Category:
Customer Service
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Bilingual Customer Service Representative
Dart Container | Toronto, Iowa
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Job Description

Dart Container Corporation founded and headquartered in Mason, Michigan, sets the Industry Standard of Excellence in the development, manufacture and distribution of innovative foodservice packaging solutions. Dart manufactures and markets cups, plates, containers, lids and straws made from plastic and paper across the globe. In Canada, Dart operates as Dart Canada Inc. headquartered in Toronto.

This position is the primary administrative contact for accounts within designated sales territories.   Reporting to the Customer Service Supervisor, the selected candidate will be responsible for the co-ordination of all activities within the order fulfilment process.

Day-to-Day Role:

  • Order management within company policies including:
    • Order processing
    • Liaison between customer account and Dart Canada team
    • Pricing and deduction resolution
    • Maintain customer account profiles and perform customer master updates
    • Coordination of returns and refusal of goods
    • Warehouse shipping capacity prioritization
    • Coordination of custom print order and graphics process including promotional order activity
    • Processing of miscellaneous billings
    • Management of inventory phase out/in process
    • Coordination of inventory allocation
    • Responding promptly to customer and sales order enquiries
    • Providing backup support as required, for order fulfilment positions
    • Participate in defining and performing against “SMART” goals that lift individual and department performance
  • Report generation and analysis
  • Project management for departmental process improvements
  • Prepare service metrics
  • Perform other duties as assigned

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • Ability to prioritize workload in order of importance and work well under pressure
  • Ability to manage multiple tasks and meet deadlines
  • Demonstrate “personal accountability” in all areas of position performance
  • Superior conflict resolution skills
  • Ability to work under minimal supervision
  • Excellent interpersonal skills
  • Excellent computer skills, with intermediate level in excel,
  • Advanced verbal and written communication skills
  • Adaptable to change
  • Strong negotiating skills
  • MUST be bilingual in French

Preferred Skills and Qualifications:

  • SAP experience


Dart Canada Inc. is an equal opportunity employer. Accommodations for job applicants with disabilities are available on request. To request any accommodations please contact AODA@dartcanada.ca

About Dart Container

Dart is a leading producer of single-use foodservice packaging products, including insulated foam cups, clear plastic cups, food containers, and more.

This company profile was created by AfterCollege and is about Dart Container. This page is not endorsed by or affiliated with Dart Container. For questions regarding company profiles, please email: care@aftercollege.com.