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Employment Type:
Full time
Job Category:
Customer Service
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Bilingual Customer Program Representative
Dart Container | Mason, Michigan
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Job Description

Overview: As the manufacturer of Dart® and Solo® brand products, Dart Container is an industry leading single-use food and beverage packaging company. With 15,000 employees and 40+ locations worldwide, Dart offers more than 4,000 products used every day in restaurants, hospitals, schools and homes around the globe.

Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.

Perform duties in the Administrative Sales Department, such as processing customer sales programs and assist in completing administrative responsibilities

Day-to-Day Role:

  • Provide high quality telephone customer service by responding to inquiries relating to contract pricing rebates and promotional trade claims
  • Process new contract price and promotional trade agreements using SAP and Excel; assure that programs have been saved, approved, and posted
  • Process customer contract claims, end user claims, and rebate adjustments using SAP and Excel.
  • Prepare customer letters for contract and promotional trade agreements
  • Maintain Dart Competitive Price Agreement (CPA) rebate log daily
  • Assist Dart Sales Representatives and Account Management with various requests involving product purchase analysis, contract price sales history, or other reports related to customer programs
  • Recognize, research, resolve, and communicate issues and discrepancies related to contract pricing rebates and promotional trade claims
  • Analyze and approve/ deny claims based on multiple criteria; recognize and resolve issues related to the claim
  • Process Check Requests and ACH payments through accounting
  • Consult and keep management apprised on significant account developments or activities
  • Update price lists
  • Prepare and distribute reports in routine frequency
  • Look up product inventory availability using the order fulfillment report
  • Back up Administrative Assistants with clerical tasks and duties
  • Back up Customer Service Representatives in taking phone calls and entering orders

Core Skills and Qualifications:

The ideal candidate must possess all of the following:

  • High School diploma or equivalent
  • Six (6) months experience in a customer service field
  • Strong attention to detail and accuracy
  • Ability to work independently, multi-task, and make sound decisions without immediate supervision
  • Excellent verbal and written skills in both English and Spanish necessary in order to communicate to internal and external customers
  • Microsoft Excel skills to include the ability to create basic spreadsheets, open, close, edit, (e.g., cut, paste, insert and delete rows) and save spreadsheets
  • Must be able to stay focused and engaged in a work environment that is open and active
  • Ability to maintain composure and adapt in a dynamic, fast-paced, customer-focused work environment, characterized by rapid change, minimal lead times, and multiple competing priorities
  • Math skills to include simple addition, subtraction, multiplication, division, fractions and decimals
  • Ability to exhibit creativity and flexibility when solving complex problems

Preferred Skills and Qualifications:

  • SAP and/or Vistex knowledge
  • Six (6) months of data entry experience


Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.


About Dart Container

Dart is a leading producer of single-use foodservice packaging products, including insulated foam cups, clear plastic cups, food containers, and more.

This company profile was created by AfterCollege and is about Dart Container. This page is not endorsed by or affiliated with Dart Container. For questions regarding company profiles, please email: care@aftercollege.com.