1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Careline Support
Danone | Moody A F B, Georgia
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Job Description

Do you love helping others? Would you like to contribute to a healthier generation of mothers and babies? Nutricia, Best Employers 2016 in Romania, is focusing on bringing the right nutrition in the First 1000 days to as many moms and babies as possible. Do you want to join us to contribute to a healthier world? For our Early Life Nutrition Division we are now looking for a

Careline Support

(Fulltime, Location: Bucharest)

As a Careline Support you provide an efficient & highly effective service to our customers across a wide range of pregnancy, baby and toddler issues to drive brand usage and recommendation.

In our Careline Support you are responsible for:

  • To offer on brand CRMs, email, or live chat information & advice to new and expectant parents, providing expert information about the wide range of products & services.
  • To provide an outstanding customer experience by offering reassurance, advice and information in an enthusiastic and friendly manner, thus increasing customer loyalty and creating brand advocates.
  • Professionally handling consumer’s complaint and coordinate the investigation process.
  • To share knowledge, experience and best practice with marketing team.
  • To accurately maintain consumer database information.
  • To liaise with other departments to enable high level of consumer and product information and flow. To feedback consumer information in a timely manner.
  • To undertake administrative duties as required.
  • To attend offsite seminars/ shows and stands as required.

We are looking for a Careline Support with the following profile:

Experience & Technical Knowledge:

  • College Degree, preferably in Home Care representative, Nurse, Kindergarden, Nutrionist faculty
  • Minimum 1-2 years’ experience in child care
  • MS Office – Word, Excel, Power Point
  • English knowledge both written and spoken

Skills & Competencies:

  • Outstanding communication skills both spoken and written (high level literacy)
  • Warm personality, child loving attitude
  • Positive attitude
  • Excellent listening skills and empathy
  • Customer service experience
  • Team player

Our offer:

  • Friendly & supportive atmosphere
  • Training on childcare and development opportunities within the company
  • Multinational environment

Are you interested to join us?

Apply directly via https://jobs.danone.com/. Applications via mail or Indeed are not taken into consideration. For more information about the position or the procedure please contact Eszter Bánhidi (Learning & Talent Specialist EE) on eszter.banhidi@danone.com or +36 70 3993626.

Experience: Experienced Professionals


About Danone

Since 1997, the Groupe DANONE has focused on three core activities : fresh dairy products, cookies and crackers, and beverages. Today the Group boasts a portfolio of top quality brands. Click to read about a topic. To learn more about the Group's three core activities worldwide, (financial results, market shares...), select an activity: - fresh dairy products - beverages - cereal biscuits & snacks To send us your remarks on a Groupe DANONE product, contact our consumer services division.

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