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Employment Type:
Full time
Job Category:
Salesforce Business Analyst
(This job is no longer available)
Cushman & Wakefield Inc | Chicago, IL
Grad Date

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Job Description

Job Title

Salesforce Business Analyst

Job Description Summary

The Business Analyst is responsible for providing business process and system analysis, as well as functional solution and scope definition for the Cushman & Wakefield Salesforce initiatives. Responsibilities include helping ensure the project team can efficiently deliver solutions to our internal clients that meet or exceed expectations.

Job Description

The Business Analyst will have the primary responsibility of helping to define and ensure that the Salesforce solutions support the stated objectives as defined in the roadmap. As such, this individual will partner closely with the project team, respective stakeholders and business subject matter experts to understand current business processes and translate new requirements into actionable solutions to achieve defined business unit business objectives, KPIs/success metrics.

The successful candidate will be collaborating with the business and program teams to define innovative technology solutions & process improvements to support business objectives, by clearly documenting business requirements, user stories and/or use cases and helping coordinate solution definition across various development and operations functions.

Specific responsibilities will include:

* Work with the technology and operations teams to understand project objectives, priorities, timelines
* Work with service lines to understand their business and champion solutions to meet their needs
* Escalate risks, issues and roadblocks to the project team
* Clearly document business and functional requirements
* Support the QA team to ensure test cases cover the requirements and that all use cases are articulated to ensure coverage
* Support training, deployment and support efforts, including the creation of content
* Support the project managers with status reports, directing escalations, etc
* Support internal reporting needs from the platform, and help identify data anomalies and deficiencies


In light of the important role the Business Analyst will play at Cushman & Wakefield, we seek an outstanding talent who will bring strong analytical, communication and leadership experience along with the personal qualities well suited for the challenge. Specifically, the successful candidate should possess:

Functional Skills

* Good technical or business foundation to include an undergraduate degree in a Business, Information Systems or a related field.
* Critical thinker/problem solver with logical thought process
* Strong communication skills, including presentation development and delivery
* Strong cross-team collaboration skills
* Strong attention to detail
* Stakeholder communication and expectation management

Business Experience

* The successful candidate must be comfortable juggling multiple assignments and possess the agility and tenacity to collaborate and deliver on tight timelines with aggressive growth objectives.
* Past experience working in a customer-centric company is strongly preferred. With a commitment to putting the customer first and providing world class solutions, the successful candidate would benefit from having exposure to a similar culture and business model.

Personal Characteristics

* Given the pace of change at the company, the successful candidate must be comfortable in a dynamic and fast paced culture.
* A strong service and delivery mentality is required. Candidate must actively seek to understand internal and external customers' needs and perceptions and show a "can do" attitude to make IT an enabling partner.
* The successful candidate must have strong business acumen and intellectual curiosity. A passion for truly understanding the business and keeping it simple will be required to effectively integrate into the culture. An ability to translate client needs into the IT roadmap and strategy is critical.
* Good collaboration skills are important. The successful candidate must be able to offer new ideas and help build support for making significant changes. Fostering an environment for open exchange, asking good questions and listening to gain input and insight is expected.
* Excellent written and verbal communication skills are integral for success. Candidate must be a clear and concise communicator and must effectively communicate at Managerial levels and cross-functionally

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

About Cushman & Wakefield Inc

Cushman & Wakefield is the world's largest privately-held commercial real estate services firm. Founded in 1917, it has 230 offices in 58 countries and 15,000 employees. The firm represents a diverse customer base ranging from small businesses to Fortune 500 companies. It offers a complete range of services within four primary disciplines: Transaction Services, including tenant and landlord representation in office, industrial and retail real estate; Capital Markets, including property sales, investment management, valuation services, investment banking, debt and equity financing; Client Solutions, including integrated real estate strategies for large corporations and property owners, and Consulting Services, including business and real estate consulting.