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Customer Engineering Product Specialist - Eaton Cummins...
(This job is no longer available)
Cummins Inc. | Kalamazoo, MI
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Job Description

Eaton Cummins Automated Transmission Technologies is a place big enough to coach and develop a global workforce and create automated transmission products. We're also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.

Learn more about this role and how you can begin Working Right.

Eaton Cummins Automated Transmission Technologies is a joint venture between Eaton and Cummins, Inc. producing industry-leading medium- and heavy-duty automated transmission products to OEM customers around the globe. Our business thrives with talent from diverse skillsets and backgrounds. Grow your career by joining this exceptional collaboration opportunity that embraces innovative thinking, compelling creativity, and customer-focus.

This is an exciting opportunity in Galesburg, Michigan for a Customer Engineering Product Specialist. Eaton Cummins Automated Transmission Technologies is where you can work on industry leading engineering projects.

This position part of the vehicle systems integration group. As member of this team, you will be responsible for integrating automated transmissions into OEM chassis.

Primary responsibilities include:

* Interfacing with multiple OEMs
* Partnering with OEM to develop and optimize transmission calibrations that meet/exceed their requirements for fluid economy, performance and drivability
* Ensure engines meet the minimum integration standards through certification testing
* Gathering customer requirements and documenting new requests
* Working with product engineering to implement new functionality, and performing validation testing to confirm that system and functional requirements are met

Additional Responsibilities include:

* Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
* Obtains input and negotiates with SME and VPI Teams and delivers product data and installation requirements to Application Engineers and OEMs.
* Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
* Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer
* Engineering (GCE) required to support the processes and enable high quality decision making.
* Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
* Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
* Leads the translation of customer needs and VOC into functional product requirements to provide input on program-related decisions.
* Serves as customer/market advocate during participation in new product development programs, design reviews and product change request processes.
* Ensures products are applied and installed correctly to meet customer system requirements and environments.
* Assures installation quality by validating prototype machine performance and ensuring installations meet requirements.
* Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.
* Proposes innovative customer-focused initiatives and projects.
* Assists with the transfer of knowledge through coaching and mentoring less experienced engineers.
* Provides independent leadership of smaller business impact projects or ownership of complex components,
* products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
* Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
* Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
* Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
* Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
* Operates as a recognized specialist in a discipline or product area within the immediate team.

Skills and Experience Required:


Technical Customer Management - Represents Cummins to our customers by being the interface for all technical aspects; provides engineering data, documentation and training to customers to support the design and integration of equipment; ensures that the customer's business is not interrupted by managing Cummins' product changes through the use of our change processes and regular communications with Product Development and the customer.

Product Application Support - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.

Machine Integration and Optimization - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyzes technical issues using proven problem-solving and troubleshooting techniques for rapid resolution.

Product Installation Quality - Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.

Product Selection - Guides customers to the best product offerings for their markets and applications; offers best-fit solutions to customers by optimizing product specifications to make Cummins' offerings easy to install into new applications; represents features and benefits of products in terms that customers understand; ensures Cummins' products aren't misapplied through using Cummins' technical information systems, local and application requirements.

Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Decision quality - Making good and timely decisions that keep the organization moving forward.

Drives results - Consistently achieving results, even under tough circumstances.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Builds networks - Effectively building formal and informal relationship networks inside and outside the organization.

Resourcefulness - Securing and deploying resources effectively and efficiently.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.


* Class A commercial driver's license or ability to obtain one.

* Expertise with Vector tools such as CANape and CANalyzer.

* Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required. Demonstrated track record of technical problem solving and quality decision making.

* Knowledge of MS Office tools is preferred

Required Education, Licenses or Certifications

College, university, or equivalent degree in Engineering required.

Compensation and Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Eaton Cummins and E-verify

At Eaton Cummins Automated Transmission Technologies, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Eaton Cummins validates right to work using E-Verify. Eaton Cummins Automated Transmission Technologies will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Ready to think beyond your desk? Apply for this opportunity to start your career with Eaton Cummins Automated Transmission Technologies today. careers.Cummins.com

Not ready to apply but want to learn more? Join our Talent Community to get the inside track on great jobs and confidentially connect to our recruiting team: http://connect.find.ly/Cummins

About Cummins Inc.

Cummins Inc. is engaged in the designing, manufacturing, distributing and servicing diesel and natural gas engines, electric power generation systems and engine-related component products, including filtration and exhaust after treatment, fuel systems, controls and air handling systems. The Company sells its products to the original equipment manufacturers (OEMs), distributors and customers globally. The Company serves its customers through a network of more than 500 Company-owned and independent distributor locations and approximately 5,200 dealer locations in more than 190 countries and territories. The Company operates in four business segments: engine segment, power generation segment, components segment and the distribution segment. (Source: 10-K)