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Intern for Digital Workforce program
CSAA Insurance Group | Glendale, Arizona
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Job Description

Job Title

Intern for Digital Workforce program

Requisition Number

R3296 Intern for Digital Workforce program (Open)


Glendale, Arizona

Additional Locations

Job Information

Job Summary

Creates, modifies and maintains functional and non-functional requirements for system enhancements, upgrades and new functionality. (Non-functional requirements are system requirements related to the hardware/software environment in which the application will operate, but are not part of the actual business function(s) performed by the application.) Analyzes systems to determine root cause of problems and creates system work flow. Partners with and provides support to project stakeholders throughout the SDLC in understanding and clarifying the requirements under examination.

Essential Functions / Principal Responsibilities

* Learns business strategies, IT strategies and relevant standards.
* Assists in clarifying business requirements/needs and documents the same.
* Documentation and recommendations reviewed by manager or higher level analyst.
* Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.
* Participates in requirements sessions and walk-throughs.
* Involved in the ongoing routine aspects of a systems life cycle for small projects or pieces of larger projects.
* Assists with test planning (in partnership with QA Lead), maintenance and support for simple application software.

Knowledge, Skills and Abilities


Ability to trace given transactions through a small to moderate system and document how systems and overlapping processes interact


Ability to create non-functional requirements and translate business requirements into non-functional requirements

Solid understanding of development, quality assurance and integration methodologies

Understanding of industry practices and CSAA IG policies and procedures

Education, Work Experience, Licenses & Certifications


Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience

0 - 2 years System documentation experience and/or technical writing

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