No experience
Employment Type:
Part time
Job Category:
Customer Service
Retail Representative-home Store/ISE Part Time
(This job is no longer available)
CrossMark | Chicago, IL
Grad Date

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Job Description

# of Openings1Overview

This position is responsible for the delivery of excellent customer service to our clients in key aspects of the Home Improvement industry. You will work in a retail/warehouse environment and perform regularly scheduled in-store product maintenance as well as specifically assigned projects. This position requires schedule flexibility and may include overnight work.


Essential duties and Responsibilities:

* Performance of all regularly scheduled in-store service functions to include set integrity, product maintenance, and POP compliance as well as project specific duties that include planogram compliance, fixture assembly, and POP placement.
* Develop and maintain strong relationships with store management and associates.
* Effectively communicate all store level challenges, opportunities, and feedback to your District Manager.
* Able to work effectively with others in a team environment.
* Conduct product knowledge classes with store personnel when applicable.
* Adhere to attendance and schedule guidelines as required by Home Depot and CROSSMARK.
* Participation in all company and client sponsored training sessions including overnight and out-of-town travel.
* Ability to lift 40-50 pounds with minimal effort.
* Ability to work at various heights which may require repetitive bending at the waist/knees and frequent squatting.
* Assembly and installation of displays, fixtures, shelving, and product placement.
* Ability to travel more than 100 miles if necessary.
* Availability of reliable transportation.

Note: The description of responsibilities outlined above is not an absolute list and additional job-related tasks are expected to be performed as directed by management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

* Ability to travel - 10-90% depending on the individual position and geographical location
* Flexible hours - Day/Overnight hours or a combination of the two
* Ability to comply with company policies
* Internet access
* Must be able to read plan-o-grams
* Ability to communicate effectively with management
* Ability to understand and execute per management direction
* Must possess required job-related tools as listed
* Other Functions (Desirable aspects of the position):
* A positive and professional attitude
* Ability to assess and resolve service issues
* Outstanding problem solving skills
* Ability to perform at 100%
* Ability to generate and communicate store-level feedback to management
* Motivated to succeed
* Ability to accurately follow direction
* Ability to work both independently and as a team player
* Strong attention to detail
* Outstanding organizational and time management skills

Education: High School diploma or GED equivalent

Experience: Prior experience working in the home improvement industry is a plus but not required

Physical Demands: Must be able to lift up to 40-50 lbs. regularly and repetitively

Working Conditions (environment in which the job is performed): Retail/warehouse environment.

Language Skills: English is the primary language skill; however, bilingual skills may be required based on business necessity.

About CrossMark

CROSSMARK is a professional services company that helps consumer goods manufacturers and retailers reach their performance objectives. We do this by excelling in four key areas , headquarter selling, retail merchandising, store level marketing, and streamlining trade practices. In business for more than 100 years, CROSSMARK employs more than 20,000 associates worldwide in offices in the U.S., Canada, Mexico, Australia and New Zealand. Headquartered in Plano, Texas, CROSSMARK is a privately owned corporation. Our mission is to be the best business services company within the consumer goods industry, delivering customized client solutions and unparalleled execution.