1-3 years of experience
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Employment Type:
Full time
Job Category:
Information Services
IT Help Desk
(This job is no longer available)
Crg Inc. | Winston Salem, NC
Grad Date

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Job Description

1 year+ contract possible right to hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience.

AAS Degree or A+, Net + certification.

Help desk hours cover from 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.

Duties include:

Provide routine IT support on hardware and software utilized by the organization.

This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service.

Take initial telephone or e-mail inquiries and troubleshoot appropriately.

Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes.

Troubleshoot wireless devices such as iphone, ipads, wireless connectivity issues, etc.

Basic Knowledge of Unix/Linux highly desired

Basic Knowledge of Cisco Routers/Switches highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc.,

Log call activity, Resolve more complex issues requiring detailed systems and applications knowledge.

These issues may require 5 to 15 minutes to settle.

Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation. Must have basic knowledge of PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers.

Local candidates only - Must be able to pass 20 year criminal background check.


Applicants must be eligible to work in the specified location

About Crg Inc.

The Council for Responsible Genetics fosters public debate about the social, ethical and environmental implications of genetic technologies. Founded in 1983, CRG is a non-profit, non- governmental organization based in Cambridge, Massachusetts. CRG works through the media and concerned citizens to distribute accurate information and represent the public interest on emerging issues in biotechnology. CRG also publishes a bimonthly magazine, GeneWatch, the only publication of its kind in the nation.