No experience
Employment Type:
Full time
Job Category:
Substitute Student Services Technician II
(This job is no longer available)
Crafton Hills College | San Bernardino, CA
Grad Date

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Job Description

Summary Description:

Under general supervision, performs a variety of technical duties in support of assigned student services area; provides students, staff, and others with specialized information, training, and assistance related to area of assignment; provides a wide variety of reference and resource information related to assigned function or program area; and performs other general program support and clerical assistance duties in support of assigned program area.

The Student Services Technician is the journey-level classification in the Student Services series with incumbents providing a full range of technical program support to an assigned student services area. Incumbents are assigned to perform a wide range of general technical, program support, and clerical duties independently for assigned program area requiring a broad knowledge of an assigned program or functional area. Incumbents at this level typically receive instruction or assistance only as new or unusual situations arise, and should be aware of the operating procedures and policies of the work unit upon completion of the probationary period.


Representative Duties:

The following duties are typical for this classification.

* Performs a full range of technical, program support, and clerical duties in support of assigned student services program area.
* Participates in planning, organizing, and coordinating assigned program activities; implements procedures to ensure efficient day-to-day operations of assigned area.
* Participates in the development of long-range planning and program review; assists in the development and implementation of revised procedures.
* Develops yearly calendar of events, workshops, and other schedules related to assigned activities and services; reviews, updates, and informs others of essential timelines; coordinates assigned activities; assures the timely completion of work in accordance with established policies, procedures, and standards.
* Plans, organizes, schedules, and conducts orientations, workshops, seminars, class presentations, tours, meetings, and other activities related to assigned program area; arranges and confirms speakers; reserves facilities and makes other necessary arrangements.
* Provides technical information and assistance regarding area of assignment to students, staff, and the general public; interprets and explains program applications, policies, procedures, requirements, and restrictions; develops promotional and informational materials for distribution on and off campus; maintains assigned resource material and library.
* Verifies and reviews materials, applications, records, files, and reports for completeness and conformance with established regulations and procedures; applies applicable policies and procedures in determining completeness of applications, records, files, and reports; collects and processes appropriate information.
* Compiles and tabulates statistical data; compiles information from various sources and prepares appropriate forms, schedules, and reports; lists, abstracts, or summarizes data; inputs and reviews data and prepares special and periodic reports related to an assigned project and/or program area including state and federally mandated reports; verifies accuracy, completeness, and compliance to rules, procedures, regulations, policies, and other mandates.
* Establishes and maintains records including student records; maintains complex, interrelated filing systems including confidential files; collects, compiles, and records narrative, statistical, and financial data and other information; researches and verifies information as requested.
* May determine program eligibility and prepare need analysis; reviews and processes applications for students; may monitor progress of students in assigned program area; ensures compliance with applicable requirements and guidelines.
* May function as advisors and case managers providing direct support to basic skill, at risk, and new students to assist students in being successful in order to increase retention and success; assists students with a variety of issues including financial aid, housing, childcare, registration, probation status, and related issues; monitors students academic progress and participation in referral programs; serves as a liaison between students, community, professional staff, and faculty..
* May coordinate prescribed services for students with disabilities; carries out recommendations of Department Head and Learning Disabilities Specialist for academic accommodations; proctors testing for students in the program; delivers and picks-up testing materials campus wide; moves furniture campus wide to accommodate student accessibility needs; coordinates the activities of a pool of student assistants hired to provide direct services.
* Utilizes various computer applications and software packages; maintains and generates reports from a database or network system; utilizes electronic technology to correspond with others and to maintain assigned calendars, schedules, and appointments; coordinates and arranges meetings.
* Assists with the development, implementation, and coordination of a tracking system for effective monitoring of students and for evaluating program outcomes; assists with tracking, reporting, and evaluating of student/program progress.
* Coordinates communication and activities with other District departments and personnel, educational institutions, governmental and private agencies, and the public.
* Inventories and orders office and program supplies; completes purchase requisitions; maintains inventory.
* Attends professional group meetings and workshops; stays abreast of new trends and maintains a working knowledge of information related to area of assignment.
* Trains and provides work direction to assigned student workers, clerical assistants, and other staff as assigned.
* Provides assistance to other student services staff as needed.
* Performs related duties as required.


The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

* Operational characteristics, services, and activities of the functions, programs, and operations of the assigned office.

* Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

* Pertinent federal, state, and local laws, codes, and regulations including applicable sections of the State Education Code and other legal requirements related to area of assignment.

* Principles, practices, and procedures of business letter writing.

* Principles, practices, and procedures of fiscal, statistical, and administrative record keeping.

* Principles and practices used to establish and maintain files and information retrieval systems.

* Basic research methods and techniques.

* Basic mathematical concepts.

* Principles and techniques used in public relations including methods and techniques of proper receptionist and telephone etiquette.

* Interpersonal skills using tact, patience, and courtesy.

* Work organization and basic office management principles and practices.

* English usage, grammar, spelling, punctuation, and vocabulary.

* Oral and written communication skills.

* District organization, operations, policies and objectives.

* Referral agencies, services, and departments on and off campus may be required for some assignments.

* Screening and interviewing techniques may be required for some assignments.

Ability to:

* Understand the organization and operation of the assigned office and/or program area as necessary to assume assigned responsibilities.

* Understand, interpret, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.

* Perform a range of technical, program support, administrative, and clerical duties involving the use of independent judgment and personal initiative.

* Implement procedures for the day-to-day operations of assigned program areas.

* Assist in the preparation of calendar of events and workshops related to area of assignment.

* Coordinate and conduct workshops, seminars, special event, class presentations, orientations, and tours.

* Provide specialized assistance, training, and information to students, faculty, administrators, staff, and the public concerning assigned program area, functions, and resources.

* Orient students, staff, and public to resources and services related to area of assignment.

* Independently compose and prepare routine correspondence and memoranda.

* Prepare a variety of clear and concise administrative and financial records.

* Implement and maintain filing systems.

* Compile information and write reports, business correspondence, and procedure manuals using correct English usage, grammar, spelling, punctuation and vocabulary.

* Respond to requests and inquiries from students, staff, or the public; effectively present technical information in person or on the telephone to students, staff, or the public.

* Screen, interview, and assess needs of students and clients.

* Use sound judgment in recognizing scope of authority.

* Type or enter data at a speed necessary for successful job performance.

* Train and provide work direction to others.

* Plan and organize work to meet schedules and changing deadlines.

* Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

* Adapt to changing technologies and learn functionality of new equipment and systems.

* Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.

* Work effectively with minimal supervision.

* Work with and exhibit sensitivity to and understanding of the diverse racial, ethnic, disabled, sexual orientation, and cultural populations of community college students.

* Communicate clearly and concisely, both orally and in writing.

* Establish and maintain effective working relationships with those contacted in the course of work.

Physical Demands and Working Environment:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with frequent interruptions and distractions; extended periods of time viewing computer monitor; possible exposure to dissatisfied individuals.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.

Hearing: Hear in the normal audio range with or without correction.

Jun 30, 2019

About Crafton Hills College

Crafton Hills College is one of the California Community Colleges. Since its opening in 1972, learners of all ages interests and backgrounds have passed through the doors of CHC, taking advantage of this first step to higher learning. As new businesses and industries settle in this region, CHC continues to increase in importance as a source for a college education and employee training. Crafton Hills currently serves approximately 5,200 students (Student Characteristics) and offers both day and evening classes. CHC is accredited by the Western Association of Schools and Colleges, the accrediting body for California and the Western Pacific. Located on rolling hills above the Yucaipa Valley and surrounded by an undisturbed natural environment, Crafton Hills offers more than 50 majors in the liberal arts and sciences, vocations and technical studies. The College is located in San Bernardino County, but is near the border of Riverside County. Thus, we serve students of both areas. The latest statistics (Feb. 2002) for the Riverside-San Bernardino metropolitan area are as follows: Population density 85.2 persons per sq. mile, San Bernardino County 214.4 persons per sq. mile, Riverside County Personal income $22,060 per capita (77% of national average) Housing tenure 64.5% owner occupied; 12.1% vacant Area employers include retail, health care & social assistance; accommodations & food services have the largest numbers of establishments. Crafton Hills College, then, serves a community where the constituents must commute to work or school, where the poverty and unemployment rates exceed the state average, and where the income is below the national average.