Experience:
No experience
Employment Type:
Full time
Posted:
8/10/2019
Job Category:
Customer Service
Customer Relations Representative
(This job is no longer available)
Coyote | Chicago, IL
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Job Description

Wake up each day knowing that you are a part of something special. Something real. Something bold. What you do can make a difference. Coyote is an industry-leading transportation and logistics service provider that believes in doing the right thing every time. Every hour. Every minute. Every second. Are you looking for a place where you will have a role in shaping an industry? Are you Tenacious, True, Tribal, and Smart? Then it's time for you to apply to join the pack.

As a Customer Relations Representative at Coyote, you will focus on the customer service aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. As you start your operations career with Coyote, you will work as a team to effectively operate a portfolio of accounts through constant communication with customer contacts. These conversations include, but are not limited to, determining routing guide compliance, negotiating rates based on market trends, and identifying and resolving issues. Additional business is generated through proper execution of commitments and prompt solutions to a variety of customer freight concerns, all while upholding Coyote's No Excuses® commitment to service. The Customer Relations role is just the beginning of your career at Coyote. After completing our comprehensive training program, you will have the opportunity to grow within operations or explore other opportunities within customer sales or brokerage.

Daily Tasks & Responsibilities

* Develop strong relationships with all customer contacts and facilities
* Accept, build, and schedule all customer shipments, including all pertinent information and documentation
* Manage daily load board and take responsibility for ensuring that loads are serviced properly
* Build and maintain respectful relationships with carrier department
* Ensure loads are tracked and updated in timely manner
* Identify and communicate (potential) problems to the appropriate parties and provide solutions
* Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
* Update and resolve incidents regularly; manage accessorials objectively while maximizing profit
* Understand commitments, policies, contracted rates, accessorial schedules, fuel schedules, vendor agreements, KPI's and challenges for each account

Essential Skills, Characteristics & Experience

* Entry-level position
* Strong work ethic
* Ability to multi task and prioritize at a high level
* Effective communication
* Confident decision-making skills
* Strong ability to develop relationships
* Work well independently and as part of a team
* Customer service or operations experience preferred
* Bachelor's degree desired

About Coyote

We are a fast-growing company that has an open position for a senior software engineer. We are looking for someone with 5-100 years of experience as a software engineer who's able to use their excellent programming skills (C, please) to manage and collaborate with other engineers on large projects. This developer understands web infrastructure protocols and languages, ideally has written TCP/IP protocol stack code, and has excellent debugging skills. The best candidates should be comfortable programming in a FreeBSD environment. If you understand the user experience and have a passion for continually improving that experience, we want to talk to you. If you can work independently and evolve as the company continues to grow, we may want to hire you! You will have the opportunity to work with a dedicated team of software professionals developing innovative solutions for managing network traffic. We are dedicated to creating TCP/IP code that screams and is a pleasure to read. We have positions open in our dog-friendly office, located in Millerton, NY, 2 hours north of NYC, as well as our San Jose, CA facility. Our Millerton office is in the foothills of the Berkshires. We have a friendly and relaxed work environment in a lovely rural community with a wide variety of activities. Our San Jose office is in Downtown San Jose (enuf said).