Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/22/2019
Job Category:
Customer Service
Client Service Representative I
(This job is no longer available)
Cox Enterprises | Atlanta, GA
loading
loading
School
Major
Grad Date
 
 

Not sure what types of jobs you are interested in?


Explore Jobs
Based on Your Education

Follow This Company
Share

Job Description

This position is based in Atlanta

The position of Client Experience Coordinator entails being the primary customer support for our contact-center. Success in this position requires that the CEC is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable of Manheim's products and services. The CEC is empowered to make decisions that will eliminate impedance for our customers to buy cars. This empowerment requires the CEC to be confident in both the knowledge of the business as well as Manheim's product offerings.

The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.

GENERAL RESPONSIBILITIES:

The CEC will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices.

Problem Resolution: A big part of maintaining the relationships with existing customers includes problem solving by the CEC, including consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim Partners.

May work across other departments to train on resolving different client issues.

Responsiveness: The CEC will provide responsive, timely telephone, chat and email support. The CEC shall personally act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts). In addition, the CEC will also oversee/monitor the resolution to all problems, regardless of delegation to other departments.

* High School Diploma or GED required; College degree or equivalent experience preferred.
* Minimum of 2 years of Call center and/or client interfacing experience
* Travel - infrequent, but must have flexibility
* Schedule - must have flexibility to work evenings, weekends, holidays as required
* Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
* Understand foundational levels of computers and technology; internet, email
* Excellent oral and written communications skills, particularly in a phone or email context.

About Cox Enterprises

Cox Enterprises is one of the nation's leading media companies and providers of automotive services, with 2006 revenues of $13.2 billion and 80,000 employees. Major operating subsidiaries include Cox Communications, Inc. (cable television distribution, telephone, high-speed Internet access and other advanced broadband services); Cox Newspapers, Inc. (newspapers, local and national direct mail advertising and customized newsletters); Cox Television (television and television sales rep firms); Cox Radio, Inc. ([NYSE: CXR] broadcast radio stations and interactive Web sites); Manheim (vehicle auctions, repair and certification services and web-based technology products) and Cox Auto Trader (automotive publications and a majority stake in AutoTrader.com). The company is led by Chairman and Chief Executive Officer James C. Kennedy, grandson of former Ohio governor and presidential candidate James M. Cox, who founded the company in 1898. Today, Cox is a top-10 nationally ranked player, based on revenues, in every major category where it competes. The company has 80,000 employees located throughout the U.S. and abroad, and operates 300 separate businesses. Governor Cox's daughter, Anne Cox Chambers, serves on the Cox Enterprises Board of Directors and remains active in the management of the company.