3-5 years of experience
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Employment Type:
Full time
Job Category:
Assistant General Manager
(This job is no longer available)
Cox Auto INC | Kent, WA
Grad Date

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Job Description

This position is responsible for managing Auction operations under supervision of the General Manager. The Assistant General Manager is responsible for attaining optimum efficiency and economy of Auction operations to maximize profits, while demonstrating leadership behaviors consistent with Manheim's Code of Conduct

Key Responsibilities:

* Cascade revenue and efficiency goals and objectives across Lot Operations, Security, Mechanic shop, Vehicle Entry and Facilities Management, Transportation and Maintenance departments and manage activities towards achievement of Auction's operational goals

* Develop, maintain and update standard or custom reports and diagnostic tools e.g., dashboards to integrate measurements in real time, and disseminate auction trends to support recommendations for action

* Analyze and synthesize operational data and collaborate with lot managers and supervisors in the prioritization of improvements to maximize auction efficiencies

* Follow up on relationships with market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to evaluate and offer broad perspectives on operational efficiencies and opportunities

* Set example of desired code of conduct and build mutual trust, respect, and cooperation among team members in all functional areas of responsibility

* Assist General Manager and collaborate with location management on overall management of Auction operations, development and implementation of auction policies, and provide organizational perspective on issues that affect overall auction operations

* Oversee staffing plans and schedules of all functional areas of responsibilities

* Oversee lot, vehicle entry and flow of car activities across the auction including overall handling and movement of vehicles, monitoring lane flow, and security and safety related processes and procedures

* Assist Lot Operations Manager, Dealer Services, Commercial, Vehicle Entry and Arbitration in resolution of customer problems during Sales day pre and post activities, and review arbitrations that resulted from errors in Condition Reports and/or Post Sale Inspections to prevent service issues from reoccurring.

* Gain commitment from Lot Operations, Security, Mechanic shop, Vehicle Entry, Facilities Management, Transportation and Maintenance departments for driving consistency through Standard Operating Procedures and actions based on client feedback.

* Review departmental performance against key performance indicators and take the necessary actions to minimize risk to the operations to achieve auction's goals

* Gather customer insights on recon services and use insights to implement corrective actions to maintain appropriate margins in recon shops.

* Direct product and service pilots for recon/inspections and support product and service roll outs.

* Drive daily debrief meeting with all auction departments to create awareness for areas of opportunities and actions to minimize risk

* Develop and execute strategies and back up plans to maintain and/or improve real estate and facilities planning and mitigate acts of nature and DOT issues

* Lean Daily Management

* Ensure high standards of customer service and customer commitments are maintained at the location to improve the customer experience and prevent service issues from occurring.

* Create and strengthen partnership between location's customer support and region's sales/marketing teams balancing sales efforts and customer needs with the needs of the auction.

* Develop and execute strategies to improve client experience at the auction to drive business development and sales volume including reactivating inactive customers, customer incentives, OVE incentives, connecting dealers and commercial clients with other CA brands to bridge service and product gaps, etc.

* Collaborate with sublet vendors including body shop and detail service on quality issues and enhancements to meet customer expectations including SLA's, etc.

* Provide guidance to Arbitrators in the resolution of customer issues.

* Relationships Building, leveraging and maintaining relationships within and across work groups.

* Champion Change Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful

* Develop Self and/or Others Planning and supporting the development of knowledge, skills and abilities to fulfill current or future job responsibilities more effectively

* Drive for Results Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed

* Focus on Customers Promoting and living customer service as a value. Ensuring that the (internal or external) customer's needs are a driving force behind priorities, decisions, processes and activities

* Value Others Gaining other people's trust by "doing the right thing," demonstrating openness and honesty, behaving consistently, supporting an inclusive work environment and acting in accordance with legal, moral, ethical, professional and organizational guidelines in support of our Values

* Establishing Strategic Direction Establishing and committing to a long-term business direction based on an analysis of systemic information and consideration of resources, market drivers, organizational values, and emerging economic, technological, and regulatory conditions

* Decision Making Identifying and understanding problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences

* Business Acumen Using one's knowledge of economic, financial, market and industry trends to understand and improve individual, work group and/or organizational results; using one's understanding of major business functions industry trends and own organization's position to contribute to effective business strategies and/or tactics

* Continuous Improvement Originating actions to improve existing conditions and processes; identifying improvement opportunities, generating ideas and implementing solutions


Education & Specialized Knowledge

* Requires mastery of a professional discipline combining knowledge of theory and organizational expertise across several different disciplines within a function or several different job areas across functions.
* Management responsibility for multiple teams including the responsibility for the management of his/her direct reports (hiring/ firing decisions, performance reviews, etc.) as well as oversight for team structures and accountabilities.
* Responsible for domestic operations (i.e., within a single country).
* Directly responsible for making enhancements or adding value to existing processes, systems or products as part of day-to-day activities. Job requires the ability to analyze and resolve issues that require consideration for at least two dimensions (operational, financial and/or human).
* Frequently requires the ability to negotiate with internal parties where there may be conflicting objectives and the need for compromise to reach agreement. Typically involves navigating differing points of view and engaging in debate where there is a "win loss" scenario between the two parties.


* Bachelor's degree in Business Administration, Management, Finance, Economics, or equivalent required.
* 3-5 years managerial experience in positions with increasing responsibilities required.
* Experience in the automotive or Auction industry required.
* Strong communication and interpersonal skills required.
* Effective and competent management, leadership and organizational skills required.
* Good computer and software knowledge, as well as experience with AS400 essential.


About Cox Automotive

Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader®, Clutch Technologies, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.