0-1 years of experience
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Employment Type:
Full time
Job Category:
Analyst I (Order Management) - COE - Cox Business
(This job is no longer available)
Cox Auto INC | Phoenix, AZ
Grad Date

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Job Description

Consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Performs research and fact-finding to determine business requirements and specifications for development of end-user programs, operational procedures and support and systems. Communicates these processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users' goals. May produce online and hard copy documentation and training materials for software applications and develop and implement a documentation strategy leveraging new technologies to provide more targeted information more efficiently to users. May manage software applications training program for user personnel. At higher levels, directs IT research initiatives moving from the business concept stage through initiative direction, project definition, project execution, and project evaluation, up to and including operational support phase. Maintains, integrates, and communicates knowledge of industry directions and IT trends.

Conducts business requirements reviews and formulates logical statements of business requirements; may gather business requirements

Analyzes marketplace, industry, company, technology trends, best practices, vendor products, and services, etc.

Uses system process analysis tools and methods to analyze and document business processes and metrics and identify improvement opportunities to streamline and automate processes and functions; identifies/documents how applications/systems interact to support business processes.

Produces reports, analyzes data and develops business cases.

Monitors data and system trends for inconsistencies and resolves as appropriate.

Develops selection evaluation criteria based on identified product requirements for tasks and processes and/or prepares specifications from which programs will be written.

Negotiates commitments by facilitating the communication between business unit(s) and IT from initial requirements to final implementation.

Develops functional designs; identifies risks and benefits of alternate designs; calculates costs/benefits of potential actions or solutions to establish their viability/ROI; assesses project impact of system changes on users and internal and external customers and stakeholders.

Participates in software testing and debugging plans to ensure functionality and quality; creates detailed test plans and scripts based on functional requirements and executes test scripts using testing tools.

Writes user documentation based on functional requirements.

Creates and delivers training and development programs to all levels of IT professionals and end-users; May also design training programs, classes, workshops, computer-based training, and on-line help; Delivers training to a variety of audiences which demonstrates an understanding and application of adult learning principles; Develops and administers tools to measure the results of efforts; documents the value of services provided.

At higher levels, leads others in functional design process, advises of tools to use in testing/training and new methodologies, and develops long-term strategy for functional design initiatives; develops strategic means to address common issues.

At higher levels, may provide functional guidance, advice, and/or training to less experienced business systems analysts. Researches, collects, and disseminates information on emerging technologies and key learning throughout CCI; Evaluates the portfolio of projects within, and external to, the customer group to fully leverage data, systems, technology, and resources.

May determine the costs and benefits of strategic initiatives, using incumbent business, technology, and project life cycle experience.

Provides consultative guidance and implement organizational improvement programs.

Interacts with users and staff to evaluate possible implementation of new technology for the CCI enterprise; Documents, maintains, and communicates a knowledge base in support of industry directions and key IT trends; Develops documentation standards and develops templates; provides guidance and support in the storage and retrieval of documents.

Establishes and maintains relationships with hardware, software vendors and systems integration firms for the purpose of influencing product development agendas and obtaining company advantage through access to emerging software and hardware.

At higher levels, provides functional guidance, advice, and/or training to less experienced IT research and development and technical writing professionals.

Partner with business units and Corporate to ensure current applications and reports support new system initiatives.

Responsible for changes, distribution, and communication of all system critical reporting.

Monitors and works incoming support requests including but not limited to application trouble tickets, reporting trouble tickets, new development requests, and report requests.


Typical Training / Experience - Typically requires BS/BA or Associates degree in related discipline. Certification may be required in some areas; Generally, 0-2 years of experience in related field OR MS/MA/MBA or law degree and generally 0-1 year of experience in related field.

Dept/Org Scope & Impact - Entry level professional contributor on a project or specialty work team; Work is similar to that performed by senior-level employees in support/paraprofessional roles without degrees/certification to gain practical exposure to application of theories/principles of specialized area; Work is of limited scope, typically on smaller, less complex projects/ assignments or providing support for larger projects/ assignments that have department and area impact; Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data.

Problem Complexity - Performs basic tasks and functions for professional field of work; Works in compliance with established procedures and/or protocols. Identifies and resolves readily identifiable, clearly-defined problems; Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in routine research/data.

Autonomy - Nature of work requires general supervision; exercises judgment; may be paired with a mentor; Work typically involves regular process checks or review of output by a coworker and/or supervisor.

Knowledge - grasp of professional principles and skills. Knows and effectively uses fundamental concepts, practices, and procedures of particular area of specialization.

Influence/People Leadership - May provide general guidance/direction to or train junior level support personnel.

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.