Experience:
1-3 years of experience
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Employment Type:
Part time
Posted:
9/27/2019
Job Category:
Information Services
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County of Sonoma Jobs
County of Sonoma | Larkfield, California
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Job Description

A starting salary up to $30.77/hour ($64,220/year) plus a cash allowance up to $600/month*
 
Note: This recruitment is being conducted to fill a full-time position at the Department Information Technician I or II level. If you are interested in applying at the II level, you will need to apply to the separate, concurrent recruitment being conducted.
 
About the County
Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to a competitive total compensation package* including:
  • An annual Staff Development/Wellness Benefit allowance up to $500 and ongoing education/training opportunities
  • Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
  • Significant County paid premium contribution to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment
  • Retirement fully integrated with Social Security
  • Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
The Position
As a Department Information System Technician you provide technical support duties involving the management, operation, installation, setup, maintenance, and ordering of hardware and software systems including printers, scanners, phones, cell phones, and fax machines.  Additionally, this position will assist with managing the department's website content, tracking department technology to ensure proper billing, and:
  • Provide technical assistance, troubleshooting, and problem-resolution activities for software programs including communicating issues with vendors, the county information system department, the courts, and law enforcement agencies
  • Assist with data and system projects, including the District Attorney's case management system, PROSECUTOR by Karpel.
  • Help with creation of system training documentation, training videos, and conduct trainings
  • Create data queries and run reports for management team to meet grant program data reporting requirements
  • Move staff computers and other hardware, including providing basic-level ergonomic workstation setup
What you bring
The ideal candidate thrives in a fast-paced environment and possesses:
  • Experience setting up new computers and hardware (printers, scanners, phones)
  • Experience providing first-level troubleshooting for system and software issues, including documenting, tracking, and escalating issues for resolution  
  • The ability to research technology products  
  • A strong attention to detail while juggling multiple priorities
  • A strong focus on customer service
  • A desire to help elevate technology use to improve work processes, work safety, and improve operational efficiencies 
* Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU).
 
This recruitment is being conducted to fill one Department Information Systems Technician I/II position in the County of Sonoma District Attorney's Office.  This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list.  Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
 
Application submissions require the supplemental questionnaire be completed.

Minimum Qualifications

  • Any combination of education and training which would provide the opportunity to acquire the knowledge and abilities listed. Normally this would include:
  • The equivalent to completion of nine semester or twelve quarter units in information systems, computer science or a closely related field 
  • Two years of full-time experience performing computer systems support, at least one year of which included configuring, installing, monitoring and maintaining systems components in a multi-platform information systems environment.

License: Possession of a valid driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Knowledge, Skills, and Abilities

Knowledge of: Customer support techniques; basic network principles; commonly used software applications; system performance monitoring; troubleshooting; technical documentation methods and procedures; IT systems components and architecture; IT systems security methods and techniques; oral and written communication techniques; network equipment, tools and peripherals; operating systems installation and configuration procedures; and server maintenance techniques.

Ability to: communicate factual and procedural information clearly, orally and in writing; gather and analyze basic facts and draw conclusions; install, configure, and test software on customer workstations; identify and resolve issues and problems; prepare and update manuals, instructions, and operating procedures; provide information and assistance to customers; ensure the application of appropriate security measures in accord with established procedures; assist in implementing and maintaining network and systems services; monitor network and systems performance and troubleshoot basic problems; maintain database operations; create reports and manipulate data in response to customer requirements; and carry out server maintenance functions.

Application submissions require the supplemental questionnaire be completed.
 
Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for thorough assessment of your qualifications. Responses which state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

 The selection procedure will consist of the following examination:
 
An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:

  • Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. 

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.
 
Additional Information

A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer are contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.


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