Experience:
Not specified
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Employment Type:
Full time
Posted:
3/24/2018
Job Category:
Administration
Sheriff's Office Dispatcher I
County of Sonoma | Santa Rosa, California
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Job Description

Sheriff's Office Dispatcher I
$4,355 - $5,292/Monthly
Apply by 4/09/18 

Sonoma County offers expansive opportunities for growth, the ability to be a part of a challenging and rewarding work environment that provides continuous training and education, and the satisfaction of knowing that you are working to better our communities. You can also look forward to excellent benefits*, including:
  • A cash allowance of approximately $600 per month for full-time positions
  • An annual Staff Development/Wellness Benefit allowance up to $850
  • Bilingual premium pay of $0.95 cents per hour in addition to the hourly pay rate for bilingual assignments
  • Differential pay for evening and night shifts, ranging from 5.0% to 10.0%
  • Onsite workout facilities
  • Competitive vacation and sick leave accruals, 11 holidays per year
  • Significant County paid premium contribution to several health plan options
  • County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits
  • Retirement fully integrated with Social Security
  • Eligibility for a 5% salary increase after 1040 hours (6 months when working full-time) for good work performance; eligibility for a 5% salary increase every year thereafter until reaching the top of the salary range for good work performance
  • With experience and good work performance, automatic career advancement to Communications Dispatcher II ($28.64 - $34.81/hour), at which time you would receive a minimum of a 5% salary increase

Being A Dispatcher 

Supporting safety and emergency situations is an exciting and challenging opportunity for the type of person that thrives in a fast paced environment. Sheriff's Office Dispatchers use a complex communication system to take emergency calls. They dispatch, track, and monitor situations happening in the field, and assist officers who may be looking for a missing person or a bank robber. As an entry level Dispatcher, you will receive significant training and learn how to effectively handle emergency situations.

Being a Dispatcher can be demanding, but for those who have the fortitude and passion for this work, you will be rewarded with camaraderie, the ability to help others during the times when they most need support, and the satisfaction of hearing colleagues confirm, "We have the suspect in custody."

In our 24/7 environment, candidates must have the flexibility to work all shifts (day, swing, grave), and overtime is a requirement. As you gain experience and seniority, there becomes more flexibility in selecting different shifts.

Successful Dispatchers

  • Work swiftly and manage multiple things happening at once, in stressful situations
  • Remain calm, clear, and in control
  • Demonstrate excellent communications skills
  • Have problem solving skills, empathy, and compassion
  • Are able to type 45 wpm, given the urgency and nature of the work

Minimum Qualifications

Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include graduation from high school or possession of a G.E.D.  Some experience receiving information over the phone, radio, or communications system, and simultaneously entering data into a computer is desirable.

Special requirement: Within one year of employment, and as a condition of probation, employees in this classification shall complete a P.O.S.T. certified Public Safety Dispatcher's Basic Course.

Special skill requirement: This classification requires the ability to type at a corrected speed of 45 words per minute.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

 

Knowledge, Skills, and Abilities

Some knowledge of: streets, roads, major buildings and geography of Sonoma County; the functions of the Sheriff's Office and other public safety agencies; communications equipment; data entry techniques and computer operations; techniques for effectively working with members of various ages, ethnicities and socio-economic groups; standard office practices and procedures, including filing and the operation of standard office equipment.

Ability to: speak clearly and concisely in English; react quickly, efficiently and calmly in an emergency situation, and adopt an effective course of action; handle inquiries from the public in a courteous and effective manner; learn rules and regulations, including applicable Federal Communications Regulations and their application; understand and follow complex written and oral instructions; learn to operate communications equipment; keep records; type on a keyboard; and work a shift schedule, including nights, weekends, and holidays.

 


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About County of Sonoma

County of Sonoma

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