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Technical Support Professional
confidential | New York, New York
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Job Description

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Technical Support Professional

IBM Corporation, Littleton, MA is looking for a Technical Support Professional

Support complex enterprise solutions. Troubleshoot and resolve client issues. Work with contract management, Cognos, Datastage, and technical stack. Deploy Emptoris suite in lab environments to troubleshoot client specific issues. Coordinate with DevOps, engineering, Quality Assurance and product management teams to identify and provide resolutions to hosted and on-premise clients. Troubleshoot issues by reviewing log files and checking configurations. Prepare solutions and knowledgeable-based articles. Mentor junior support engineers on process, product, and technology with assigned clients. Provide client status reporting to team lead and/or managementUtilize: WebSphere Application Server DB2: Cognos; Oracle; MySQL: eSourcing techniques using Emptoris Platform; Windows;Linux/Unix; shell scripting: and Apache WebServer.


Bachelor's degree or equivalent in Chemistry and Mathematics or related (employer will accept three (3) years of post-secondary study plus one (1) year of IT experience in lieu of a Bachelor's degree) and two (2) years of experience as a Staff Software Engineer or elated. Two (2) years of experience must include utilizing WebSphere Application Server: DB2: Cognos; Oracle: MySQL; Platform; Windows; Linux/Unix; she scripting; and Apache WebServer.

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About confidential

Our client is a progressive-minded, rapidly growing consultancy in Phoenix with clients across the country. They provide outsourced and advisory services to some of the top nation-wide financial institutions. Our client is passionate about providing world-class opportunity for growth to their top performers, and is scaling their business with this strategy at the forefront.