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Help Desk Analyst - Student Intern
(This job is no longer available)
Computer Aid | Newark, DE
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Job Description

Help Desk Analyst - Student Intern

We are looking for a customer service oriented student intern to provide Level 1 technical support to users in an efficient and accurate manner. A student intern help desk analyst is responsible for providing phone-based help desk support to our customers applying technical knowledge and customer service skills. The goal is to make sure that customer value is maintained to the standards set forth by the customer.

Candidates must be able to work between the hours of 8am to 5pm Monday through Friday.

Position Description/Responsibilities

Provide basic IT end-user support including:

* Resetting passwords
* Provide first level contact and convey resolutions to customer issues
* Properly escalate unresolved issues to the next level of support with strong supporting documentation
* Utilize excellent customer service skills and exceed customers' expectations
* Ensure proper recording, documentation and closure of all records
* Recommended procedure modifications or improvements
* Preserve and grow your knowledge of help desk procedures, products and services

Position Requirements/Technical Skills

* Strong desire to learn the role of a help desk analyst
* Excellent customer service skills
* Strong troubleshooting and documentation skills; Solution driven and detail oriented
* Strong attention to detail and strong communication skills (both written and oral)
* Excellent work ethic

About Computer Aid

CAI is a large and rapidly growing, multi-million dollar corporation that is well established as a full service Information Technology consulting firm. The company specializes in technical and management disciplines associated with Information Services and Technology. Since its founding, CAI has focused on distinguishing itself from its competitors through innovative, value-based offerings. Our expertise lies in providing high quality consulting, development, implementation, and management skills, facilitated by on-going associate education. We have developed cost- and time-effective practices that have been utilized by corporations of every size to increase efficiency and output without the commitment of permanently increasing staff. Throughout the past decade, clients have entrusted CAI with greater and greater management responsibilities on major high visibility projects.