1-3 years of experience
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Employment Type:
Full time
Job Category:
Assistant Branch Manager
(This job is no longer available)
Grad Date

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Job Description


This position works closely with the Branch Manager to attain branch/bank established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch/bank.


* Acts as back up to personal banking team to open new accounts, receive loan requests and gather credit-related information
* Ensures the branch is operationally sound
* Ensures that the tellers are trained and competent in explaining all products and services offered
* Monitors sales and service goals
* Processes and oversees technical tasks such as opening and closing of the branch, overdraft monitoring, wire transfers and collections, stop payments and monitoring branch controls
* Routinely and consistently provides guidance and training to branch team
* Resolves conflicts with minimal help
* May back up new accounts
* May back up teller line
* Ability to pass personal banking training
* Responsible for satisfactory audits
* Actively contributes to employee management and training
* Services complex accounts often
* Actively coaches and mentors team to deepen customer relations
* Works with Branch Manager to identify business development opportunities


* High School diploma or GED
* 2+ years retail banking experience
* Bilingual preferred
* Bachelor's degree preferred
* Some management experience
* Proficient in Microsoft Office suite and any banking software used in the branch
* Training and mentoring skills
* Customer focused service and sales skills
* Understands consumer and small business lending
* Overall knowledge of bank operations
* Previous Teller experience
* Knowledge of policies and procedures


* Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times
* Work Ethic. Be willing to go the extra mile for the customer, whether internal or external
* Influence. Be an active player in participating, building and contributing to service
* Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank
* Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team
* Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions
* Communication. Keep others informed and up-to-date. Actively listen and learn from each other
* Have a sense of community: We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.


* Ability to sit at a computer monitor for extended periods of time
* Ability to perform repetitive finger, hand, and arm movements
* Ability to lift up to 15lbs
* Ability to effectively discern information and formulate appropriate action
* Ability to reach, squat, bend, and manually manipulate standard office equipment
* Ability to drive to various locations
* Ability to think critically and provide appropriate solutions


About Columbia Banking System, Inc.

Columbia Banking System, Inc. is a bank holding company whose wholly owned banking subsidiaries, Columbia State Bank (Columbia Bank) and Bank of Astoria (Astoria), conduct full-service commercial banking business in the states of Washington and Oregon, respectively. The Company provides a range of banking services to small and medium-sized businesses, professionals and other individuals. The Company operates along two major lines of business within the Columbia Bank banking subsidiary: commercial banking and retail banking. Astoria banking subsidiary operates as a stand-alone segment of the Company. The Company's largest wholly owned banking subsidiary, Columbia Bank, has 53 banking offices located in the Tacoma metropolitan area and contiguous parts of the Puget Sound region of Washington State, as well as the Longview and Woodland communities in southwestern Washington State and in the Portland, Oregon area. (Source: 10-K)