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Workflow Coordinator Intern
CNO Financial Group | Philadelphia, Pennsylvania
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Job Description

At CNO Financial, we believe interns bring new perspectives to existing challenges. The CNO Intern Program gives students an opportunity to learn about CNO and network while doing important work for the organization. This program compliments the learning that each department provides for the students through work and other activities.

Internships Include:

* Leader Talks
* Career Counseling
* Development Opportunities
* Department Tour
* Volunteering Event
* Networking
* Final Presentations

For over 60 years, Colonial Penn has specialized in offering life insurance directly to consumers at affordable prices. We have been a pioneer in designing insurance products to meet the needs of the mature market, and in 1968 became one of the first insurers to offer a Guaranteed Acceptance Life Insurance plan, exclusively for people ages 50 and over.

As a Workflow Coordinator Intern in the Colonial Penn Telesales group in Philadelphia you will gain brand, data analytics and workforce management knowledge at a leading life insurance company. You will assist with monitoring the prioritization of workflow and resources based on volume and staffing to meet sales performance metrics.

Key Duties:

* Manage call flow of over 1,000 clients per day
* Maintain company goals by distributing call flow to over 140 sales agents
* Manage and enforce sales agent's schedules
* Plan daily agenda
* Assist with special projects as assigned

Key Requirements:

* Pursuing a BA degree in Business Administration, Logistics, Computer Science, Engineering or related discipline
* Communicate effectively and concisely, both oral and written
* Manage time to complete work timely and accurately
* Proficiency in Microsoft Office applications
* Highly motivated ability to work effectively and accurately in a fast-paced environment
* Monitor and manage Inbound call volume
* Ability to work independently and as a motivated team player
* Ability to be organized and prioritize work; seek direction as appropriate
* Preferred GPA of 3.0 or above

This is a paid internship which will be for May through August 2020.

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