Experience:
3-5 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/6/2017
Job Category:
Customer Service
Industry:
Other
Customer Service Representative
(This job is no longer available)
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Job Description

Are you looking for a company that is significantly growing and prospering despite these difficult economic times? Are you looking to find an employee owned (ESOP) company that believes in its' people, provides the best resources available, rewards excellence through personal and team based results, and consistently outperforms its' peers? If you answered yes to these questions, and you are a well-qualified, hardworking, team oriented individual, then look no further.

We are seeking a responsible individual that shares the same values of our company culture for our Solon, OH office as a Customer Service Representative.

Duties and Responsibilities;

Ensure customers receive efficient, courteous and professional service through correctly applying processes and procedures as directed, including answering phones, researching and resolving customer disputes and problems within established guidelines and in a timely manner.

Act as a liaison between the customer, sales representatives and other internal personnel as well as maintaining customer records, quotations, monitoring and providing availability of stock and non-stock items all per established procedures.

Administrative support to an assigned Sales Representative and assist in territory development according to guidelines established.

Successful Candidates will possess the following skills and qualifications;

Minimum of 3 years exp. in a Customer Service oriented position. Distribution industry: preferred

Bachelor's degree; preferred

Customer focused mindset

Detail oriented with strong organization, communication (both written and verbal), interpersonal and listening skills. Demonstrated ability to embrace and adapt to change.

Proven ability in handling multiple priorities and details in a multi-tasking,

fast paced environment while maintaining professional image at all times

Oracle experience; a plus

Good work record; Strong work ethic

Ability to work effectively in teams; demonstrated ability to assimilate information quickly and a deep desire to learn and succeed.

Pipeline Packaging, the leading industrial container distributor in the United States, was established in 1988 by Cleveland Steel Container Corporation.

Our goal:

To provide quality products on time and increase their success with a CUSTOMERS FIRST philosophy. This philosophy has driven Pipeline's ongoing success with industrial and commercial packaging as well as its Core Services throughout the years and into the future.

Pipeline Packaging offers a competitive salary based on skills and experience and a comprehensive benefits program that includes; health care, flex spending accounts, 401k, profit sharing, paid holidays and vacations, life insurance and short & long term disability coverages.

For consideration, please send your resume, salary history/requirements in confidence to (see below) please note PP-CSR (Solon) in the subject line. No phone calls please.

We look forward to hearing from you.

Qualifications

Applicants must be eligible to work in the specified location