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Job Category:
Other
Industry:
Health Care & Medicine
Employment Type:
Full time
Posted:
12/15/2011
Training Supervisor/Call Center Agent- Referring Physician C Job
(This job is no longer available)
Cleveland Clinic | BEACHWOOD, OH
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Job Description

ADMIN PROG COORD III

CCHS Employees Only
Reference Title
HR Use Only: Training Supervisor/Call Center Agent- Referring Physician C
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Facility: CLEVELAND CLINIC ADMINISTRATION CENTER (CCAC)
Department: REFERRING PHYSICIAN UNIT
Job Code: T26028
Pay Grade: 13
Schedule: Full Time
Shift: Days
Hours:
Job Details:

Position is based in Solon.

Summary: This person will be the Training Specialist for the Referring Physician Concierge Call Center Agents. This candidate must have experience scheduling patient appointments across the enterprise. This person will work as Agent as needed.

Functions as liaison and as administrative, technical or operational resource. Assists Director with projects and daily tasks. Coordinates policy evaluation and implementation. Identifies operational improvement opportunities to create efficient workplace. Develops communications, databases and budgets.

Job Responsibilities: Assists with scheduling, coordination, preparation and communication of meetings. Facilitates and attends meetings; records key outcomes. Identifies key milestones and deadlines. Proactively communicates project status and requirements to achieve results. Researches, analyzes and organizes information for presentations. Develops interdepartmental education programs. Leads records management activities and ensures standards are maintained. Assists department leadership with large or complex projects. Initiates or leads moderately complex projects. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Healthcare Administration, Finance, Communication or related field required. Additional progressively responsible experience may offset degree requirement.

Experience: Minimum of four years financial, business analysis or project management experience required. Health care experience preferred. Knowledge of project management and communication practices preferred. Strong computer skills and experience with software applications. Experience in a leadership or supervisory role preferred.

Licensure/Certification/Registration: None

Physical Requirements: High degree dexterity to operate office equipment. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Managerial/Professional/Physician

 

About Cleveland Clinic

Cleveland Clinic is a non-profit academic medical center that integrates clinical and hospital care with research and education.