Employment Type:
Full time
Job Category:
Health Care & Medicine
Training Supervisor/Call Center Agent- Referring Physician C Job
(This job is no longer available)
Cleveland Clinic | BEACHWOOD, OH
Grad Date

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Job Description


CCHS Employees Only
Reference Title
HR Use Only: Training Supervisor/Call Center Agent- Referring Physician C
Hospital: Cleveland Clinic Main Campus & Family Health Centers
Job Code: T26028
Pay Grade: 13
Schedule: Full Time
Shift: Days
Job Details:

Position is based in Solon.

Summary: This person will be the Training Specialist for the Referring Physician Concierge Call Center Agents. This candidate must have experience scheduling patient appointments across the enterprise. This person will work as Agent as needed.

Functions as liaison and as administrative, technical or operational resource. Assists Director with projects and daily tasks. Coordinates policy evaluation and implementation. Identifies operational improvement opportunities to create efficient workplace. Develops communications, databases and budgets.

Job Responsibilities: Assists with scheduling, coordination, preparation and communication of meetings. Facilitates and attends meetings; records key outcomes. Identifies key milestones and deadlines. Proactively communicates project status and requirements to achieve results. Researches, analyzes and organizes information for presentations. Develops interdepartmental education programs. Leads records management activities and ensures standards are maintained. Assists department leadership with large or complex projects. Initiates or leads moderately complex projects. Other duties as assigned.

Education: Bachelor's Degree in Business Administration, Healthcare Administration, Finance, Communication or related field required. Additional progressively responsible experience may offset degree requirement.

Experience: Minimum of four years financial, business analysis or project management experience required. Health care experience preferred. Knowledge of project management and communication practices preferred. Strong computer skills and experience with software applications. Experience in a leadership or supervisory role preferred.

Licensure/Certification/Registration: None

Physical Requirements: High degree dexterity to operate office equipment. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Category: Managerial/Professional/Physician

About Cleveland Clinic

Cleveland Clinic, located in Cleveland, Ohio, is a nonprofit multispecialty academic medical center that integrates clinical and hospital care with research and education.

Cleveland Clinic was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation. U.S.News & World Report consistently names Cleveland Clinic as one of the nation's best hospitals in its annual "America's Best Hospitals" survey. 2,000 physicians and scientists practice in and conduct research in more than 120 medical specialties and annually provide for more than 4.2 million patient visits.

In addition to the main hospital, family health centers (some with surgical suites) are located throughout Northeast Ohio. For Floridians in need of medical care, Cleveland Clinic Florida offers inpatient, outpatient and emergency services.

For more than a decade, Cleveland Clinic community hospitals; Euclid Hospital, Fairview Hospital, Hillcrest Hospital, Lakewood Hospital, Lutheran Hospital, Marymount Hospital, Medina Hospital, South Pointe Hospital and affiliate Ashtabula County Medical Center have brought the Greater Cleveland area world-class Cleveland Clinic care while maintaining a passionate commitment to the communities they serve. Under the leadership of Cleveland Clinic, our community hospitals work together to provide the level of care, attention and service our patients expect from us.

With projects underway in Abu Dhabi, China, Austria and Canada, Cleveland Clinic is also bringing its world-class approach to patients worldwide.

Whether your career goals are better suited to a major medical center or a community hospital setting, Cleveland Clinic has employment options that will allow you to take your healthcare career to the next level.

We are proud to be an equal opportunity employer. Smoke-free/drug-free environment.