Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
5/24/2019
Job Category:
Accounting
Customer Billing Analyst
(This job is no longer available)
Cleco Power LLC | Pineville, LA
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Job Description

Depending on the volume of applications, this position may close to external applicants before the job posting end date expires.

Job Posting Start Date: 05/22/2019

Job Posting End Date: 05/28/2019 11:59 pm

Summary:

Possesses strong analytical and problem solving skills to facilitate researching, analyzing and resolving billing and order closure issues. Have knowledge of rates, revenue, standard industrial and franchise classification codes. Interacts with various departments to provide accurate and timely information to internal and external customers.

Minimum Requirements:

Entry level:

* High School Diploma and 3 years job related experience based on the position summary
* Possess a working knowledge of customer information and work management systems with a demonstrated ability to work independently and make decisions.

Grade: GR018

Senior level:

* High School Diploma and 5 years job related experience based on the position summary
* Expertise in customer information and work management systems with a demonstrated ability to work independently and make decisions.

Grade: GR016

Principal Accountabilities:

Demonstrates a strong working knowledge of the billing and order closure processes. Works through billing exception reports providing solutions analytically and logically. Works independently to accomplish tasks, making responsible decisions to ensure customer satisfaction.

Determines cause of billing and order closure exceptions and suggests alternatives for reducing or addressing causes. Proactively suggest changes to enhance the billing processes.

Provides accurate and timely information to both internal and external customers. Provides written communication to the external customers to ensure billing/order problems do not reoccur. Ensures compliance with the Sarbanes-Oxley Act.

Possesses technical knowledge and experience to provide assistance to peers. Participates in cross training to stay abreast of changes or enhancements to system, billing and order closure procedures.

Possesses technical knowledge, experience and participates on cross-functional teams when necessary.

Provide assistance with the overflow of high volume customer calls to the Call Center.

Commit to and follow the Cleco Vision Statement and Values.

About Cleco Power LLC

Cleco Power's 2007 fourth-quarter earnings were $0.11 per share higher than in the fourth quarter of 2006. Overall, nonfuel revenue was even in the quarter-to-quarter comparison with 2006.