1-3 years of experience
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Employment Type:
Part time
Job Category:
Customer Service
Unemployment Insurance Hearing Representative
(This job is no longer available)
Grad Date

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Job Description

Job Title: Unemployment Insurance Hearing Representative

Job ID: 21724

Location: Central Office

Full/Part Time: Full-Time

Regular/Temporary: Regular


The Office of Human Resources Management (OHRM) of The City University of New York (CUNY) delivers comprehensive human resources programs and services to the 24 colleges and professional schools that comprise the University. Within OHRM, there are over 100 staff members at two NYC locations that oversee the University's Benefits, Payroll, and unemployment insurance functions and services covering approximately 40,000 full-time and part-time employees.

The Unemployment Insurance Unit seeks an experienced human resources or benefits specialist to administer the University's unemployment insurance program. Reporting to the Deputy Director of the Unemployment Insurance Unit, the Hearing Representative will represent the University at Administrative Law Judge hearings; present evidence, conduct cross examinations and give closing statements. The successful candidate will prepare unemployment insurance cases by researching pertinent facts and laws, compiling documents and evidence and interviewing potential witnesses.

Key duties include but will not be limited to the following:

* Attend Administrative Law Judge hearings in person at the Department of Labor office, presents evidence, and testifies on behalf of the University.

* Provide guidance to the colleges on claims administration, case reviews and general unemployment insurance issues.

* Research and investigate claimants' request for unemployment insurance benefits, including review of benefits to determine entitlement/eligibility, contacting colleges and the Department of Labor to assist with case review.

* Administer and maintain case files, documents, witness sheets and hearing and decision records.

* Liaise with the Department of Labor and other external agencies or regulatory bodies.

* Appeal cases as necessary to the Appeal Board by obtaining hearing transcripts and researching and writing briefs based on precedent cases for submission to the Appeal Board on behalf of the University.

* Conduct onsite research for upcoming Administrative Law Judge hearings at the Department of Labor office.

* Maintain case files and documents, witness sheets, and hearing and decision records.



Bachelor's degree and four years' related experience required.


The preferred candidate will possess the following experience, knowledge, skills and abilities:

* Advanced degree or professional certification in a relevant discipline preferred.

* Four years' human resources experience, particularly working with unemployment insurance benefits in large, complex, or unionized higher education or public institutions.

* Knowledge of unemployment insurance labor law, relevant terms, benefits, and coverage as well as New York State codes, rules, regulations, and programs.

* Professional integrity and credibility to work discreetly on sensitive assignments, exercise sound judgement, and manage confidential information.

* Flexible with strong organizational skills to devise and execute work plans, prioritize work, manage multiple assignments and meet deadlines.

* Detail-oriented and accurate with strong analytical, evaluative, and research skills.

* Polished and professional interpersonal communication, writing, and presentation skills.

* Ability to navigate complex University and college frameworks as well as establish and maintain positive working relationships and partnerships with internal and external stakeholders.

* Commitment to workplace diversity, accountability, transparency, and service excellence.

* Computer and web proficiency using benefits, recruiting, payroll, or related systems, databases, and programs, plus Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook, and Project).


Administers processes and policies university-wide as part of a team of HR professionals in CUNY's Office of Human Resources Management (OHRM).

* Advises members of the University community on HR policies and guidelines, providing a high level of customer service

* Reviews transactions and employee data using the utmost discretion; may conduct audits and prepare reports and communications

* Maintains an in-depth understanding of, and applies, CUNY policies, rules and regulations, relevant laws and guidelines, and selected provisions of collective bargaining agreements.

* Performs related duties as assigned.


Higher Education Assistant





Salary is commensurate with qualifications, education and experience.


CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

IMPORTANT NOTICE: Health Plan Coverage for Employees Hired on or after July 1, 2019

City of New York employees and employees of Participating Employers and their eligible dependents hired on or after July 1, 2019 will only be eligible to enroll in the EmblemHealth HIP HMO Preferred Plan and must remain in the HIP HMO Preferred Plan for the first year (365 days) of employment.

After 365 days of employment, the employee will have the option of either remaining in the HIP HMO Preferred Plan or selecting a different health plan within 30 days before the end of the 365th day period. If a new health plan is selected, the new plan will be effective on the 366th day.

Only after the 365th day can the employee participate in any Annual Fall Transfer Period.

An employee who needs to request an exemption from the required enrollment in the HIP HMO Preferred Plan can do so by submitting a HIP HMO Opt-Out Request Form to EmblemHealth. An employee, or eligible dependent, must meet certain criteria and the request must be approved by EmblemHealth before the exemption is granted. The HIP HMO Opt-Out Request Form and HIP service area are available on the EmblemHealth website.


For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials fulfill the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:



February 17, 2020


CUNY Job Posting: Managerial/Professional


CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

About City University of New York

The City University of New York is the nation's largest urban public university with 23 institutions: eleven senior colleges, six community colleges, the William E. Macaulay Honors College, the Graduate School and University Center, the CUNY Graduate School of Journalism, the CUNY School of Law at Queens College , the CUNY School of Professional Studies and the Sophie Davis School of Biomedical Education. The University serves more than 226,000 degree-credit students and 230,000 adult, continuing and professional education students. College Now, the University's academic enrichment program for 32,500 high school students is offered at CUNY campuses and more than 280 high schools throughout the five boroughs of the City of New York. With new academic programs and raised admissions standards for freshmen and transfer applicants, more students than ever are applying which has led to CUNY's record-breaking enrollments.