Administrative Associate

City Of Wentzville Wentzville, MO Full-time Customer Service / Call Center

Posted on January 16, 2025

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Administrative Associate

Salary Range

$21.62 - $25.32 Hourly

Description

The City of Wentzville is seeking a friendly and efficient Administrative Associate to provide essential administrative and customer service support to the Community Development department. This position plays a vital role in ensuring smooth operations and providing excellent service to internal and external customers. The ideal candidate will possess strong communication and organizational skills, a positive attitude, and a commitment to providing outstanding customer service.

Essential Job Duties:

Provide respectful, professional, and positive service in all interactions with co-workers, internal and external customers, community members, and the public.
Contribute to a positive and productive work environment, ensuring compliance with the policies, procedures, goals, and objectives of the City, Department, and Division.
Serve as the primary receptionist for the department, greeting visitors, answering and directing calls, and providing general information.
Assist customers with completing forms, answering questions, and providing necessary information or other services.
Create and maintain various forms, certificates, licenses, and other important documents.
Manage and maintain schedules for various department needs, such as appointments, meetings, and events.
Provide assistance to customers in navigating various software programs and websites as needed.
Develop and provide instructions, manuals, maintenance, updates, and training for various software programs used by the department.
Participate in Records Management/Document Imaging activities, including filing, indexing, scanning, researching, retrieving, copying, distributing, and destroying records in accordance with established procedures.
Compose and type letters, reports, general correspondence, and other documents as required.
Adhere to all established policies, procedures, and processes to ensure tasks are completed accurately and efficiently, meeting established targets.

The City of Wentzville is committed to being an employer of choice, offering prosperous and meaningful career opportunities and flexibility. The City offers excellent benefits, including health, vision, dental, employer-paid life insurance, long-term disability, a retirement pension, 13 paid holidays, five personal days, vacation time, sick time, tuition reimbursement, an employee assistance program, a discounted recreation center membership and much more.

This job posting will remain open until a sufficient number of qualified applicants are received.

Qualifications

Job Qualifications – Education, experience, and training that are required or desirable in order to effectively perform the job at the time of hire. An equivalent combination of education, training, and experience will be considered. Additional requirements and/or substitutions may be requested and require the approval of HR.

High school diploma or equivalent required.
Minimum of 2 years of related experience is required; experience in Human Resources, Finance, Accounting, Procurement, or Office Administration is preferred.
Additional job-related degrees or certifications may be considered in lieu of experience.
Municipal records management experience desired.

Knowledge, Skills, and Abilities – May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with this position.

Proficiency in use of basic business software (word processing, spreadsheets, email, presentations) and basic office equipment with the ability to learn multiple software packages quickly.
Ability to follow clear and established processes.
Ability to work independently with moderate supervision, and to deliver own work according to specific operational targets within the department.
Ability to complete routine and more robust tasks assigned in a timely manner.
Attention to detail and the ability to maintain focused concentration.
Ability to provide exceptional service to internal and external customers. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Proficient keyboard skills.
Ability to communicate effectively both verbally and in writing.
Ability to effectively organize and prioritize work to meet deadlines.
Ability to concentrate on multiple tasks simultaneously.
Regular attendance is a necessary and essential job duty. Job requires being reliable, responsible and dependable.

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The City of Wentzville is an Equal Opportunity Employer and participates in E-Verify.

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