1-3 years of experience
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Employment Type:
Full time
Job Category:
Law Enforcement
Community Service Officer I/II
(This job is no longer available)
City of San Mateo, CA | San Mateo, CA
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Job Description

San Francisco/Peninsula

Job Type


Close Date



$4,979.00-$5,931.00 Monthly

Additional Questionnaires


About San Mateo

San Mateo is a city of approximately 100,000 residents located in Silicon Valley. One of the City's strengths is its diversity, both in the ethnic makeup and the physical development of the community. San Mateo has a vibrant business and retail environment with national and international businesses, two major shopping centers and an active downtown.

You would be joining over 500 people whose mission it is to serve the San Mateo community with a collaborative, innovative and professional spirit. We are looking for someone who embodies our shared values of respect, creativity, inclusivity, transparency, and integrity in their words and actions.

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Please review the special instructions before applying for this job opportunity.

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200 Franklin Parkway San Mateo, 94403


The City of San Mateo Police Department is now accepting applications for the position of

Community Service Officer I/II

This recruitment is a continuous recruitment

All applications, résumés (strongly encouraged), and supplemental questionnaires (required) received will be reviewed for minimum qualifications. Those complete application packets meeting minimum qualifications will be placed on an employment list.


Community Service Officer I - $4,979.00 to $5,935.71 - monthly

Community Service Officer II - $5,454.33 to $6,503.69 - monthly

Why Join our Department?

The San Mateo Police Department is seeking a candidate to join our diverse and outstanding group of men and women who are dedicated to providing exceptional public service. The Police Department is committed to improving the quality of life and solving problems while protecting our community through professionalism, integrity and excellence. We strive to be the model police agency that others will emulate and a leader in the County and in our profession, adopting creative and innovative strategies to prevent crime and support those most in need. We will continue to do this through cutting-edge technology, creative solutions to problems, by respecting individual rights, conducting fair and non-biased policing.

What You'll Do

The primary duties of this position may include, but are not limited to the following:

* Serve as a Field Officer processing telephone, in-person or on-scene reports of criminal incidents; and processing requests for police reports and public information. Perform court ordered bookings, processing and severing subpoenas. Assist officers with searches of suspects. Performing latent print examinations to determine quality for submission to county crime lab.
* Assume responsibility for collecting, receiving, cataloging, and the storing of physical and photographic evidence, including contraband and narcotics.

* Serve as Court Liaison by reviewing all reports for submission to the District Attorney; processing complaints for arrests, warrants, notices to appear and report reviews; procure supporting documentation, including body worn camera video.

* Serve as Investigative Services Technician by locating, monitoring and documenting runaway juveniles and missing persons; monitoring pawn shops and massage establishments and technicians; and processing permits. Perform drug registrations and crime analysis and be available for call-out to process major crime scenes.

* Provide assistance to the Traffic Safety unit by managing the Parking Enforcement Representatives. Monitoring taxi and tow truck drivers and companies.

* Serve as the Police Liaison to the San Mateo Police Activities League, manage community engagement and social media for the department and/or PAL, and facilitate special events.

* Assume responsibility for the security, operation, maintenance, and contracts of the police facility, manage volunteers and student interns, facilitates background investigations.

* Hours vary with assignments; shift, weekend and holiday work are required

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Ideal Candidate

Who You Are

* You possess basic knowledge of the organization and functions of a municipal law enforcement agency

* You are able to interpret laws and the regulations of the City and Police Departments

* You are able to work cooperatively with others and deal tactfully with the public

* You are someone with strong analytical skills and are detail-oriented

* You possess the ability to prepare and maintain a variety of records and can communicate clearly orally and in writing

* You are able to learn and apply pertinent Federal, State and Local policies, procedures, laws and regulations

What You Bring

* You possess at least 1 year of work experience requiring frequent public contact and the interpretation of complex rules and regulations preferably including some prior work experience in a municipal police department

* You have a High School equivalency

* Valid California Driver's License with a satisfactory driving record is require

Bonus Points (highly desirable)

* Pro-active and motivated

* Proficient writing skills

* Service oriented

* Interested in career in law enforcement

* One year of work experience comparable to the Community Service Officer I in the City of San Mateo


What We Offer

* Comprehensive benefits package including generous paid leave and health benefits

* CalPERS retirement (2% @ 55 for classic members; 2% @ 62 for new members. Classic employees contribute 7.5% to CalPERS and New members contribute 6.25% to CalPERS with participation in the Social Security Program

* Free Fitness classes through City of San Mateo Parks and Recreation, Employee Assistance Program and Credit Union Membership

* Bilingual Diff: $138.46 bi-weekly (if applicable)

Special Instructions

Are You Ready? Apply.

Submit an online application, résumé (strongly encouraged), and supplemental questionnaire at www.calopps.org or to the Human Resources Department, City of San Mateo, 330 W. 20th Avenue, San Mateo, CA 94403, (650) 522-7260.

This is a continous recruitment.

Interview Process

All applications, résumés (strongly encouraged), and supplemental questionnaires (required) received will be reviewed for minimum qualifications. Those complete application packets meeting minimum qualifications will be placed on an employment list. The employment list will be continuously updated as applicants meet the minimum qualifications. When a position needs to be filled, he Police Department will refer to the list for further screening. Should your background closely match the departments', you may be contacted for a departmental interview/oral board.

Date Posted

December 7, 2018

Note: The City of San Mateo reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process.

Fine Print

Prior to hire, candidates will be required to successfully complete an extensive police background check which may include: a driving record review, reference check, and a Department of Justice (DOJ) fingerprint check, polygraph and psychological examination. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification from the recruitment process.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Division upon submittal of application. Documentation of the need for accommodation must accompany the request.

The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual preference, marital status or national origin. It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment. The City of San Mateo is an Equal Opportunity Employer (EOE).