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Support Services Supervisor
CITY OF HAGERSTOWN | Hagerstown, Maryland
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Job Description

Support Services Supervisor City of Hagerstown $46,292 - $74,340 Depends on Qualification

The Support Services Supervisor is responsible for the efficient and effective operation of the Customer Service and cashiering operations and recommending policy and procedural changes when necessary, inclusive of supervising, scheduling, and assigning staff. Primary emphasis is given to establishing and maintaining effective operations to ensure accurate and timely bill posting; effective response to customer complaints; assists in the collection process; City tax processes; refunding overpayments to customers; processing State energy assistance files and acts as a backup for Utility Billing Supervisor. Minimum three years (3) of progressive experience in a combination of the following fields: customer service, cash collection and receipt function, tax billing, office management, including (1) one year as a supervisor.

The deadline to apply is 4:30 pm Wednesday, 10/2/19.

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