1-3 years of experience
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Employment Type:
Full time
Job Category:
Customer Service
Community Services Specialist/Community Centers
(This job is no longer available)
City of Glendale, CA | Glendale, CA
Grad Date

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Job Description

The Position

Under general direction, this entry-level classification carries out the goals and objectives of the various recreation and human services programs, working in the field directly with program clients, recipients and other participants.

Essential functions of the job include, but are not limited to, the following:

Plans and develops community-wide recreation and human service programs.

Prepares Council and Commission reports for programs and events.

Provides program data for classes, camps, and activities using the department's database software.

Facilitates the provision of community and human services and recreational activities through coordination and collaboration with other service providers in the community.

Assists, schedules, and supervises the work of recreational personnel and other staff at recreation centers, playgrounds, sports facilities and other venues.

Supervises various programs within the community center, which may include day camps, adult and youth sports, aquatics, contract class program, arts and culture programs, youth programs, senior programs, special event programs and adaptive recreation programs.

Prepares budget estimates for programs within the community center, such as youth and adult sports, day camps, recreation activities, special interest classes, city-wide special events, arts and culture programs, aquatics, therapeutic recreation program, youth programs, senior programs and auditorium events.

Recruits, supervises, trains and evaluates subordinate staff, including hourly employees.

Reviews, checks for accuracy, and approves time entries for hourly employees scheduled to work for respective programs.

Coordinates special programs and events conducted at various community center locations.

Receives and accounts for fees, maintains records and periodic reports on all phases of the recreation program.

Reconciles and processes daily cashiering entries, prepares and posts daily deposit and delivers to City Hall.

Oversees facilities and ensures necessary materials and equipment are available.

Demonstrates initiative in identifying and recommending improvements to programs, services and work processes.

Follows through on assignments in a timely manner, without excessive guidance from the supervisor.

Assists Coordinator, Supervisor, Senior Supervisor and Manager in overseeing a recreational center and related recreational facility.

Creates, programs, reserves, and reconciles drop-in programs, classes, camps, and on-going reservations into the department's database program.

Processes refunds initiated by customer or department in accordance to department's policies and procedures.

Assists Coordinator, Supervisor, Senior Supervisor and Manager in overseeing various mobile recreation packages, including being present during reservation, assisting with set-up, operation, breakdown, and storing equipment.

Creates and maintains an inventory of items for the department.

Leads, coordinates, and supervises hourly staff scheduled to work special events.

Updates, modifies, and maintains employee manuals.

Drives on City business.

Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.

Assumes responsibility for ensuring the duties of the position are performed in a safe efficient manner.

Performs other related duties as assigned or as the situation requires.

Minimum Requirements

Knowledge, Skills & Abilities

Knowledge of:

Basic math operations such as addition, subtraction, multiplication and division.

Knowledge of and skill in:

Organization and supervision of one or more of these areas: youth and adult sports, youth programs, aquatics, arts programs, cultural classes, community organizing and capacity building, senior programs and adaptive programs for the disabled.

Skill in:

Dealing tactfully, courteously and effectively with civic leaders, public officials, program participants and the general public.

Evaluating the measurable results of programs and services.

Exerting leadership to develop program contacts and resources.

Making independent judgments and decisions based on standard policy or procedures particularly in problem situations.

Organizing and prioritizing work.

Planning, supervising and evaluating the work of others as related to recreation and community service programs and facility management.

Recruiting, selecting and motivating volunteer and other staff involved with the various programs.

Ability to:

Communicate clearly and concisely in English, both orally and in writing.

Effectively address and resolve interpersonal conflicts.

Effectively train and supervise subordinates, including hourly employees.

Communicate effectively with individuals and groups.

Foster a teamwork environment.

Manage property and oversee general operations and maintenance at City facilities, including the Civic Auditorium, recreation centers and other buildings.

Model and practice the highest standards of ethical conduct.

Provide clear instructions.

Provide exceptional customer service to those using the Community Services & Parks Department services.

Read, write and comprehend directions in English.

Other Characteristics

Willingness to:

Assume responsibility for maintaining a safe working environment.

Work the necessary hours and times to accomplish goals, objectives and required tasks.


One year of recent paid experience in recreation leadership, human services or a related field.

Recent and increasingly responsible experience in days camp programs, contract classes and special events is highly desirable.


Associate of Arts degree in Leisure Studies, Recreation Administration, Public Administration, Business Administration or a related field.

Bilingual in Spanish is highly desirable.


Valid Class C California driver's license.


An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Selection Process

The examination will consist of an evaluation and an oral, with the evaluation as a qualifying step and the oral 100%. All applications, resumes and submitted reference materials will be reviewed and evaluated and only the best-qualified candidates based on applicable experience will be invited to the oral examination. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. The selected candidate will be subject to a background investigation including LiveScan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.