Experience:
Not specified
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
9/25/2019
Job Category:
Information Services
Enterprise Systems Manager
(This job is no longer available)
City of Coppell | Coppell, TX
loading
loading
School
Major
Grad Date
 
 

Not sure what types of jobs you are interested in?


Explore Jobs
Based on Your Education

Follow This Company
Share

Job Description

Basic Function

The Enterprise Systems Manager oversees activities within Enterprise Solutions that manages and provides support of the enterprise systems and ancillary applications. Provides technical support in the areas of: Enterprise systems administration, problem resolution, support, process mapping, system testing and development, security access, and training. Designs, develops, test, deploy, and maintain data processing solutions to enhance the enterprise systems.

Essential Job Functions

  • Designs and configures or develops hardware and software applications to support enterprise systems processes.
  • Develops reporting strategies to support information needs.
  • Oversees IT support for mission-critical business areas such as Accounting, Human Resources, Engineering, Municipal Courts, and other departments utilizing enterprise systems.
  • Maintains liaisons with business, technical staff, and extended support organizations for resolution of enterprise system issues;
  • Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed. Manages the communication, training, documentation and support function for the enterprise system.
  • Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements; Update and manage enterprise systems to ensure it provides company with proper business solutions and accurate results.
  • Develops and implements project plans for functional support tasks, and a roll-out plan for new applications and scheduling of upgrades.
  • Prioritizes projects and work to determine the best options for implementation; assigns project tasks within a supervised unit.
  • Assists in ensuring that external/internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy
  • Participates in presentations for professional conferences.
  • Serves as a liaison to outside vendors, contractors and third-party support of the enterprise systems.
  • Communicates with other institutions on upgrades, projects, best practices and future vendor needs.
  • Provides leadership in providing IT support for business processes.
  • Analyze data processing modules and identify areas of enhancements and improvements.
  • Performs similar or related duties as assigned or required.
City of Coppell Core Competencies

Technical Competencies
Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.

Human Competencies

Motivation of Self & Others: We demonstrate a core desire to serve the Public and the

Organization through our commitment, passion, initiative and drive.

Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.

Service Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.

Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.

Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.

Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.

Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.

Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through mentoring, coaching, counseling/discipline, delegation and self-development.



Conceptual Competencies

Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.

Global Awareness: We stay informed of critical global issues and trends that may impact the Organization by understanding international perspectives (does not apply to level 3), intergovernmental relations, political awareness, media/public relations and legal implications.

Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.

Professional Insight: We thoroughly understand our particular professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding future/profession trends, legal implications and resource planning.

Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.

Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.

Visioning: We create the future direction of the Organization and understand the efforts and processes needed to achieve it through strategic planning, goal setting, policy development, mission/values and council direction.

Minimum Requirements

The Enterprise Systems Manager must have a bachelor's degree in Computer Science, Information Systems or a related field. The employee must also have three (3) years of experience in project management, business process improvement, and/or application/system administration. Three years of increasingly responsible experience and past work history in an information technology environment and municipal Information Systems setting are preferred.

EMPLOYEE BENEFITS SUMMARYFULL-TIME

The City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and long-term disability. The employee pays dependent coverage for medical, dental, life and AD&D insurance. Coverage is effective the first of the month concurrent with or following date of hire.

Medical Insurance

We offer a PPO United Healthcare Options network HRA annual rollover plan. For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only. The fiscal year individual/family in-network deductible is $2,500/$5,000 with 80% coverage after deductible. Office co-pays are $40 for PCP/$50 for specialist. Basic outpatient lab work by Lab Corp is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.

Dental Insurance

Our dental insurance is through Guardian and offers the HMO and PPO plan. Both plans include two cleanings each year per person. The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible. Orthodontia is also available on both plans for adults and children.

Prescription Benefit

Our prescription benefit is through Kroger Pharmacy Plan. There is a $50 brand plan year deductible. Then following applies:

30 day supply 90 day supply (mail order or retail)

Tier 1 - $5 Tier 1 (generic) - $10
Tier 2 - $40 Tier 2 (name brand) - $80
Tier 3 - $70 Tier 3 (non formulary) - $140
Specialty Drug - $300

Vision

Our vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value. Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.

Life Insurance

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent life insurance is available through Mutual of Omaha.

AD&D (Accidental Death & Dismemberment)

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent AD&D insurance are available through Mutual of Omaha.

Short-term Disability

The city pays for short-term disability. Coverage begins on the 15th day of absence due to your own covered injury or illness. Earnings are 60% of weekly income up to $2,300 maximum per week.

Long-term Disability

Long-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.

TMRS (Texas Municipal Retirement System)

TMRS is your retirement program. Employees contribute 7% of gross earnings each paycheck. The City's match is 2 to 1 upon retirement. TMRS members are vested with 5 years of service. Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.

Holidays

The City of Coppell has 10 paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 days), Christmas (2 days) and one personal day.

Vacation

Vacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period. During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift). After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).

Sick Leave

Sick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).

Longevity

The City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.

Compensation Incentive

The City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.

Deferred Compensation Plan

ICMA provides tax-deferred supplemental 457 retirement plans

Flex Spending Section 125

Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.

100% Direct Deposit

It takes two pay periods for complete processing.

Wellness Health Center

Free to City of Coppellemployees and dependents on our medical plan for health coaching and acute care.

The CORE

Free individual and family membership for employees.

Coppell Library

All employees and their families have free access to our Library.

Employee Assistance Program

The City of Coppell pays for confidential counseling on life and family issues.

Cariloop

Online healthcare coaches to guide through challenges as a caregiver.

Bereavement Leave

The City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.

Civil Leave

Employees receive paid leave for jury duty and other approved civil leave.

Military Leave

Full pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.

Workers' Compensation

Anytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.

Tuition Reimbursement

Once initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.

Other Optional Benefits:

AFLAC
Legal Shield
InfoArmor
Long-Term Care

01
Do you have experience with Tyler Munis or other Tyler products? If so, how many years of experience?
02
Do you have experience with any other ERP's? If so, how many years of experience?
03
Do you have Project Management experience? If so, what level of experience? (Beginner, Intermediate, Advanced, Expert)
04
Do you currently have a Project Management certification?
05
Do you have experience with business processes mapping and development? If so, what level of experience? (Beginner, Intermediate, Advanced, Expert)
06
Do you currently have a business process certification?
  • Yes
  • No
07
Are you ITIL certified?
  • Yes
  • No
08
Do you currently have a bachelor's degree in Computer Science, Information Systems or a related field?
  • Yes
  • No
09
Do you have at least three (3) years of experience in project management, business process improvement, and/or application/system administration?
  • Yes
  • No
10
Do you have at least three years of increasingly responsible experience and past work history in an information technology environment and municipal Information Systems setting?
  • Yes
  • No

Required Question


recblid 7h37d13eshuyzw1zw16n68ho85dz5b