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Employment Type:
Full time
Job Category:
NTECC Deputy Director
(This job is no longer available)
City of Coppell | Coppell, TX
Grad Date

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Job Description

Basic Function

Please contact Lauren Delaluz at lauren.delaluz@ntecc.org or469-289-3200 for directions on how to apply or questions or apply directly at www.ntecc.org.

Summary of Duties: The Deputy Director oversees and manages the Training and Q/A Divisions and oversees cross-departmental projects management for the North Texas Emergency Communications Center (NTECC). The Deputy Director participates in project scoping and project budget preparation, and tracking. This position works with considerable independence under the direction of the Executive Director and collaborates with other management personnel.

Essential Job Functions:

  • Participates in project definition, scoping and budget development process for assigned projects.
  • Assists in the negotiation, preparation, and coordination of contracts for planning, design, engineering and construction of various projects.
  • Demonstrates a strong leadership presence that promotes the NTECC mission, vision, and strategic plans.
  • Supervises assigned employees; prioritizes and assigns work; conducts performance evaluations to ensure staff are sufficiently trained; makes promotion, termination and disciplinary recommendations.
  • Supervises and facilitates employee relations, to include mediating workplace conflicts, advising and assisting in the resolution of grievances, preparing management responses, participating and advising in employee performance management processes, participates in conducting internal investigations.
  • Participates in the development and review of policies, procedures, and guidelines for the NTECC.
  • Maintains high level of confidential and sensitive information in a discrete and professional manner.
  • Coordinates cross organizational communications and ensures proper management is involved or briefed on decisions.
  • Maintains the integrity, professionalism, values and goals of the NTECC by assuring that all rules and regulations are followed, and that accountability and public trust are preserved.
  • Manages the review and development of policies and procedures for the Training and Q/A Divisions.
  • Works with the Executive Director to develop long and short-range plans and strategies to ensure reliable emergency communications for multiple customer agencies.
  • Represents the Center at local, regional, and national organizations relating to public safety communications.
  • Supports the relationship between the NTECC and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and NTECC staff; maintains confidentiality of work-related issues and NTECC information.
  • Serves as secondary contact to the Board of Directors in support of or absence of the Executive Director.
  • Serves as media point of contact, representing NTECC in the absence of the Executive Director.
  • Punctual and regular attendance to work.
  • Performs other duties as assigned.

Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. All listed qualifications, skills, knowledge, and abilities are considered essential and required.

Knowledge and Skills:
  • Principles and processes involved in business and organizational planning, coordination and execution, including strategic planning, resource allocation, manpower modeling, leadership techniques and production methods.
  • Principles and processes for development, implementation and analyzation of needs assessments, quality service standards, and customer satisfaction evaluation techniques.
  • Instructional methods and training techniques, including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans and test design principles.
  • Public safety communications strategies, practices and technologies.
  • State and federal laws, regulations, and statutes governing dispatch for emergency services.

Minimum Qualifications:
  • Education: Bachelor's degree in Business, Public Administration, Communications or related field.
  • Experience: Five (5) years of progressively responsible experience in a public safety communications center which includes supervisory and/or management responsibilities.
  • Must pass a drug screen.
  • Communicating clearly and concisely verbally, and relaying details accurately.
  • Must speak, read, and write in English.
  • A valid Texas Driver's License may be required or be able to obtain one within 90 days of employment.
  • Must be able to pass FBI criminal background fingerprint check and comply with state and federal requirements for criminal justice information security standards.

Any work-related experience resulting in acceptable proficiency levels in the above Minimum Qualifications is an acceptable substitute for the above specified education and experience requirements.

License and Certifications:
  • Position requires successful completion of all required certifications within one (1) year. Certifications include: Texas Commission on Law Enforcement (TCOLE) Public Safety Telecommunicator License.
  • Depending on the needs of the NTECC, additional licenses and certifications may be required.

Physical Demands and Working Environment:
The work behaviors (including duties, responsibilities, function, and tasks) of the position are listed in the above job description and below. All listed qualifications, skills, knowledge, and abilities are considered essential and required.

Work performed is primarily an office classification in a call center/dispatch environment, although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to effectively communicate in person and over the telephone and radio. Positions in this classification occasionally (daily, weekly or monthly) bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees may be required to lift, carry, push, and pull materials and objects weighing up to 25 pounds.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and minimal direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The position also requires meeting the essential requirements of the Physical Demands and Working Conditions, with or without reasonable accommodation. Work is performed in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

NTECC is an Equal Opportunity Employer and encourages applications from all persons without regard to race, creed, color, national origin, religion, gender, age, marital status, disability, sexual orientation, veteran status, or genetic information. NTECC provides reasonable accommodation to its employees and the public with disabilities, including veterans. For more information please contact NTECC.


The City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and long-term disability. The employee pays dependent coverage for medical, dental, life and AD&D insurance. Coverage is effective the first of the month concurrent with or following date of hire.

Medical Insurance

We offer a PPO United Healthcare Options network HRA annual rollover plan. For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only. The fiscal year individual/family in-network deductible is $2,500/$5,000 with 80% coverage after deductible. Office co-pays are $40 for PCP/$50 for specialist. Basic outpatient lab work by Lab Corp is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.

Dental Insurance

Our dental insurance is through Guardian and offers the HMO and PPO plan. Both plans include two cleanings each year per person. The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible. Orthodontia is also available on both plans for adults and children.

Prescription Benefit

Our prescription benefit is through Kroger Pharmacy Plan. There is a $50 brand plan year deductible. Then following applies:

30 day supply 90 day supply (mail order or retail)

Tier 1 - $5 Tier 1 (generic) - $10
Tier 2 - $40 Tier 2 (name brand) - $80
Tier 3 - $70 Tier 3 (non formulary) - $140
Specialty Drug - $300


Our vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value. Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.

Life Insurance

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent life insurance is available through Mutual of Omaha.

AD&D (Accidental Death & Dismemberment)

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent AD&D insurance are available through Mutual of Omaha.

Short-term Disability

The city pays for short-term disability. Coverage begins on the 15th day of absence due to your own covered injury or illness. Earnings are 60% of weekly income up to $2,300 maximum per week.

Long-term Disability

Long-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.

TMRS (Texas Municipal Retirement System)

TMRS is your retirement program. Employees contribute 7% of gross earnings each paycheck. The City's match is 2 to 1 upon retirement. TMRS members are vested with 5 years of service. Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.


The City of Coppell has 10 paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 days), Christmas (2 days) and one personal day.


Vacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period. During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift). After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).

Sick Leave

Sick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).


The City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.

Compensation Incentive

The City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.

Deferred Compensation Plan

ICMA provides tax-deferred supplemental 457 retirement plans

Flex Spending Section 125

Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.

100% Direct Deposit

It takes two pay periods for complete processing.

Wellness Health Center

Free to City of Coppellemployees and dependents on our medical plan for health coaching and acute care.


Free individual and family membership for employees.

Coppell Library

All employees and their families have free access to our Library.

Employee Assistance Program

The City of Coppell pays for confidential counseling on life and family issues.


Online healthcare coaches to guide through challenges as a caregiver.

Bereavement Leave

The City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.

Civil Leave

Employees receive paid leave for jury duty and other approved civil leave.

Military Leave

Full pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.

Workers' Compensation

Anytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.

Tuition Reimbursement

Once initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.

Other Optional Benefits:

Legal Shield
Long-Term Care

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