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Employment Type:
Full time
Job Category:
Juvenile Case Manager / Sr. Deputy Court Clerk
City of Coppell | Coppell, Texas
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Job Description

Basic Function

The City of Coppell Municipal Court Juvenile Case Manager/Deputy Court Clerk has various responsibilities. As a Juvenile Case Manager, this position is responsible for overseeing all juvenile cases filed in the court. As a Deputy Court Clerk, this position is responsible for the administration and fiscal aspects related to the entry and disposition of all matters before the City of Coppell Municipal Court. The Juvenile Case Manager/Deputy Court Clerk will have direct contact with defendants in non-contested cases and may assist with preparing paperwork related to trial administration.

Essential Job Functions

  • Responsible for all juvenile/minor cases under 16 years of age, from filing to final judgment.
  • Oversee the court's juvenile programs.
  • Process all correspondence directed to the Court, greet visitors, assist defendants, and answer/screen all telephone calls.
  • Prepare and process required legal and financial paperwork, file materials, and correspondence related to case intake and disposition.
  • Arrange court dates and coordinate the scheduling and rescheduling of cases.
  • Prepare court dockets; distribute copies of relevant documents to all involved parties.
  • Perform periodic duties related to contested and non-contested case docket.
  • Post daily payments, balance cash drawer, and prepare daily bank deposits.
  • Update and maintain master list of community service locations and their contacts; exploit possible new locations for community service.
  • Visit community service locations to ensure volunteers are performing assigned duties.
  • Perform other related duties as requested, assigned or instructed.
City of Coppell Core Competencies

Technical Competencies

Knowledge and ability to correctly apply professional/specialized expertise; skillfully manage information; properly use tools, equipment and technology; effectively allocate resources; proactively identify and resolve issues; consistently make sound decisions; correctly execute policy processes and procedures; strictly adhere to/enforce safety polices; consistently produce quality results; proactively plan and organize; consistently provide exceptional customer service.

Human Competencies

Motivation of Self & Others: We demonstrate a core desire to serve the Public and the Organization through our commitment, passion, initiative and drive.
Leadership of Self & Others: We motivate, inspire and influence others to strive towards excellence by being participatory, positive, accountable, team focused, influential in goal achievement, and empowering.
Service Oriented: We behave in a friendly and professional manner centering on a desire to address the needs of internal and external customers while respecting their rights and dignity by being people-oriented, helpful, understanding and compassionate.
Trustworthy: We earn the confidence of others by demonstrating both the character and the competence to fulfill our obligations with both integrity and honesty along with ethical, credible behavior.
Relational: We establish trust, cooperation, mutual respect and support with an objective to improve relationships by valuing diversity and being diplomatic/tactful, cooperative, empathetic, broadminded, flexible, respectful and compassionate/caring.
Communication: We exchange information and ideas in a manner which results in mutually supported decisions for the greater good by sharing thoughts & feelings, and through persuasiveness, assertiveness, empathic listening, conflict resolution and deliberating/debating.
Emotional Maturity: We demonstrate the ability to manage and monitor our emotions and to assess the emotional state of others by understanding stress management, balance and consistency.
Development of Self & Others: We are committed to improving the knowledge, skills, personal qualifications and performance of ourselves and others through coaching, counseling/discipline, delegation and self-development.

Conceptual Competencies

Organizational Awareness: We are aware of the Organization's structure and culture for how we do business by understanding organizational structure, departmental impact on organization, interdepartmental relations, organizational culture, organizational development and leadership style.
Global Awareness: We stay informed of issues and trends that may impact the Organization by understanding intergovernmental relations, political awareness, and media/public relations.
Community Awareness: We have a sense of the community's culture and its impact on service delivery by understanding purpose of service, citizen/stakeholder expectations, demographics and branding.
Professional Insight: We thoroughly understand our particular professions and apply the principles and ethics required in the professions' service delivery by applying principles, professional ethics and by understanding futuring/profession trends, legal implications and resource planning.
Innovation: We successfully implement ideas that improve and/or add value to service delivery through creative thinking, risk taking, continuous improvement and by being quality minded and a change agent.
Critical Thinking: We actively and skillfully conceptualize, apply, analyze, synthesize, and evaluate information to reach a sound answer or conclusion by understanding issue/problem identification, analysis, consequences, and by balancing decision factors.
Visioning: We understand the future direction of the Organization and understand the efforts and processes needed to achieve it through goal setting and by following the mission/values.

Minimum Requirements


The Municipal Court Juvenile Case Manager/Deputy Court Clerk must have general knowledge of the law and criminal procedures, specifically in the case of minors. This employee must have excellent working knowledge of a personal computer and effective record keeping and filing techniques.


The Municipal Court Juvenile Case Manager/Deputy Court Clerk must be able to work closely with others as part of a team of court officials. The Coordinator must perform multiple tasks simultaneously, which include direct contact with the general public and operating under strict time pressures. This employee frequently interacts with the general public and must have the ability to communicate using the English language verbally and in written correspondence. The ability to remain calm and apply rational thinking in emergency situations is essential.

  • This employee must possess a high school diploma or equivalent education.
  • Two (2) years of experience as a juvenile case manager or juvenile caseworker.
  • Two (2) years of cash handling experience is required.
  • Two (2) years of customer service experience is required.
  • Two (2) years of court experience is preferred.
  • Level I Court Clerk Certification is required, or ability to obtain within two (2) years of employment.


The City of Coppell is self-funded and pays employee coverage for medical, dental (HMO plan), life insurance, AD&D, and long-term disability. The employee pays dependent coverage for medical, dental, life and AD&D insurance. Coverage is effective the first of the month concurrent with or following date of hire.

Medical Insurance

We offer a PPO United Healthcare Options network HRA annual rollover plan. For this plan year, the HRA funded by the City is $500 reimbursement for in-network deductibles and 20% co-insurance only. The fiscal year individual/family in-network deductible is $2,500/$5,000 with 80% coverage after deductible. Office co-pays are $40 for PCP/$50 for specialist. Basic outpatient lab work by Lab Corp is covered 100% up to $1,000. Our plan summary and premium rate sheet is on our website.

Dental Insurance

Our dental insurance is through Guardian and offers the HMO and PPO plan. Both plans include two cleanings each year per person. The HMO out of pocket is based on set fees with no deductible or maximum. The PPO plan has 80% basic coverage and 50% major coverage after a $50/$150 individual/family deductible. Orthodontia is also available on both plans for adults and children.

Prescription Benefit

Our prescription benefit is through Envision Rx Options. There is a $50 brand plan year deductible. Then following applies:

30 day supply 90 day supply (mail order or retail)

Tier 1 - $5 Tier 1 (generic) - $10
Tier 2 - $40 Tier 2 (name brand) - $80
Tier 3 - $70 Tier 3 (non formulary) - $140
Specialty Drug - $300


Our vision plan is with Superior Vision with $10 exam/$25 eyewear in-network co-pays. Annual exams and most lenses are paid in full after co-pays. Frames are paid once each 12 months up to $125 retail value. Contact lenses are paid once each 12 months up to $150. The premium rates are on our website.

Life Insurance

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent life insurance is available through Prudential.

AD&D (Accidental Death & Dismemberment)

The City of Coppell pays 2 times your annual salary to your beneficiary up to a maximum of $400,000 in addition to your life insurance. Those employees age 65 and over will receive a reduced benefit. Additional voluntary individual and dependent AD&D insurance are available through Prudential.

Long-term Disability

Long-term Disability is equivalent to 60% of your monthly salary up to $10,000 after 90 days of qualifying disability.

TMRS (Texas Municipal Retirement System)

TMRS is your retirement program. Employees contribute 7% of gross earnings each paycheck. The City's match is 2 to 1 upon retirement. TMRS members are vested with 5 years of service. Employees are eligible to retire with 20 years of service or at age 60 with 5 years of service.


The City of Coppell has 10 paid holidays per year: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (2 days), Christmas (2 days) and one personal day.


Vacation leave accrues at the end of the first full pay period and may not be used until successful completion of the initial probationary period. During the 1st year of employment, 10 days of vacation are accrued (5 days for 24 hour shift). After the 1st year, the accrual is earned at the rate of 15 days per year (7.5 days for 24 hour shift). The accrual rate increases with years of service up to 24 days annually (12 days for 24 hour shift).

Sick Leave

Sick leave begins accruing during the first full pay period of employment at the rate of 12 days annually (6 days for 24 hour shift). The maximum cumulative accrual is 1040 hours (1560 hours for 24 hour shift).


The City of Coppell pays $6 per month for accumulated months of service in a lump sum annually in November.

Compensation Incentive

The City of Coppell gives employees $150 per month to apply first towards their dependent medical premium if applicable, or invest in our ICMA 457 plan.

Deferred Compensation Plan

ICMA provides tax-deferred supplemental 457 retirement plans

Flex Spending Section 125

Employees may participate in the Flexible Benefit Plan, which corresponds to Section 125 of the IRS Code. The plan allows employees to set aside pre-tax dollars to pay for out of pocket medical, dental, vision and related health care expenses. Employees may also elect to contribute to a dependent care reimbursement account through voluntary pre-tax payroll deductions.

100% Direct Deposit

It takes two pay periods for complete processing.

Wellness Health Center

Free to City of Coppellemployees and dependents on our medical plan for health coaching and acute care.


Free individual and family membership for employees.

Coppell Library

All employees and their families have free access to our Library.

Employee Assistance Program

The City of Coppell pays for confidential counseling on life and family issues.

Bereavement Leave

The City of Coppell provides up to 24 hours (36 hours for 24 hour shift) paid leave in the event of a death(s) for current spouse, child, parent, brother, sister, stepparent, stepchild, grandparent or grandchild of an employee or employee's current spouse.

Civil Leave

Employees receive paid leave for jury duty and other approved civil leave.

Military Leave

Full pay for up to 15 work days per fiscal year and one time partial pay for up to 180 days if eligible.

Workers' Compensation

Anytime an employee is injured on the job during the scope of City business, the employee is covered by workers' compensation insurance.

Tuition Reimbursement

Once initial probationary period is complete, the City provides proportional tuition only reimbursement from an approved college for job related courses within a degree plan with requirements.

Other Optional Benefits:

Legal Shield

Do you possess a high school diploma or equivalent?
  • Yes
  • No
How many years of experience do you have as a juvenile case manager or juvenile caseworker?
  • Zero
  • One Year
  • Two Years
  • Three or More Years
How many years of experience do you have handling cash?
  • Zero
  • One Year
  • Two Years
  • Three or More Years
How many years of experience do you have in customer service?
  • Zero
  • One Year
  • Two Years
  • Three or More Years
How many years of experience do you have in a court environment?
  • Zero
  • One Year
  • Two Years
  • Three or More Years
Do you possess a Level I Court Clerk Certification?
  • Yes
  • N

Required Question

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