No experience
Employment Type:
Full time
Job Category:
Business Analyst
(This job is no longer available)
Grad Date

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Job Description


Business Technical Requirements Preparation and Delivery

* Work with Student and/or PERL Business Line management teams for all new AppWorks system change requests using a detailed Business Requirements Document (BRD), ensuring product development requirements, credit (if applicable) and system functionality processes are properly detailed and outlined.
* Support project governance processes including project intake, evaluation, and risk and compliance oversight including shepherding project through internal governance, risk, and compliance systems

* Ensure key supporting documentation is included where applicable (.com changes, microsites, wireframes, etc.)

* Continue to follow internal and vendor protocol for releases to the Production Environment becoming more familiar and independent with steps required to prepare for deployments.

Technical Support, User Access and Business Incident Management

* Serve as technical support resource for all AppWorks customer and internal user needs working closely with Entech's technical support team where required. Tracking of same will be coordinated with the LOS vendor (via the Business Relationship Manager) system behavior and activity.
* Track all issues so detailed reporting and metrics can be generated and provided to Senior Management and other support partners offering KPI's on overall vendor performance.

About Citizens Financial Group, Inc.

RBS Citizens Financial Group, Inc. is a $128 billion commercial bank holding company. It is headquartered in Providence, R.I., and through its subsidiaries has approximately 1,400 branches, approximately 3,600 ATMs and more than 19,000 colleagues. It operates its branch network in 12 states and has non-branch retail and commercial offices in more than 30 states.