Experience:
1-3 years of experience
Concerned about your lack of experience? Learn More...
Employment Type:
Full time
Posted:
8/30/2019
Job Category:
Customer Service
Coming Soon! Customer Service Representative -...
(This job is no longer available)
Citigroup | Meridian, ID
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Job Description

The Service Rep 3 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

Responsibilities:

* Respond to client inquiries in an efficient and timely manner
* Assist with educating clients on products or services that best fit their financial needs
* Effectively utilize computer systems to complete assigned tasks and address account inquiries
* Provide assistance with the delivery of a range of products and services to Citi clients under general supervision
* Complete assigned tasks in an accurate and efficient manner
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

* 1 year work experience in a related role
* Proficient in Microsoft Office and Windows Operating System
* Demonstrated experience solving customer service inquiries
* Effective verbal and written communication skills
* Ability to work in a fast pace environment

Education:

* High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Training begins in October!

Check out our job preview here and see what our employees enjoy about Working at Citi: https://www.youtube.com/watch?v=nSSr1qm_f6s

Our Citi Cards, Meridian, ID location continues to grow the portfolio that supports one of the leading home improvement retailers! Apply to our Customer Service positions today to join our winning culture and take advantage of: Benefits Day 1, Tuition Assistance, 401K Match, Onsite Gym & Café, and much More!!!!Starting pay is $15.00 per hour! Plus applicable shift differential for qualifying schedules.At Citi, we've been tackling the world's toughest challenges and seizing its greatest opportunities for over 200 years.The financial solutions we create for our clients achieve outcomes that truly shape communities, businesses and the larger world of financeAchievements with impact: that's what drives us. How about you?We are looking for highly motivated, energetic and dedicated individuals to fill the role of Customer Service Representative. This role is a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Representatives will interact with clients to address and resolve inquiries by taking ownership of the client experience.On a day to day basis our Customer Service Representatives will be called on to:- Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction- Effectively break down information and identify opportunities to gain client agreement and trust- Take ownership of every client experience- Utilize good judgment and understanding of company policy to effectively make decisions to resolve client issues- Achieve monthly individual and team based targeted performance goals- Commit to treating clients and teammates with the utmost integrity and respect- Challenge yourself and raise the bar for excellence in customer serviceAbout our location:The Boise/Meridian site is a strategic site for Citigroup, with multiple lines of business located on campus. We are seeking career minded individuals who desire to take advantage of the multiple career paths available within our organization. Together, we serve Citi's Consumer and Commercial banking division, helping clients from all over the world find answers to their financial questions.We accomplish this all within a state of the art facility which contains a cafeteria and fitness. In addition, our team members enjoy an extensive and highly competitive benefit package that includes a comprehensive insurance plan, matching 401K program and a tuition reimbursement program.The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.We are a crucial part of how the world views Citi-a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

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Time Type :Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.

To view the EEO Policy Statement CLICK HERE.

To view the Pay Transparency Posting CLICK HERE.

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