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Employment Type:
Full time
Job Category:
Customer Service
1274621 Customer Delivery Manager, DISA
(This job is no longer available)
Cisco | Herndon, VA
Grad Date

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Job Description

* Must be a US Citizen and hold a current US Government Secret Clearance with the ability to hold a Top Secret*

What You'll Do

This position serves as the general manager of Services Delivery for the Defense Information Systems Agency ("DISA") account, part of the Department of Defense ("DoD") Market in US Public Sector. This role is a partner to Cisco Sales in enabling customer success with Cisco Architectures and Solutions. As the Services Delivery executive, the position is responsible for leading an organization in Strategy and Execution across 3 areas: a) Run and Grow the services business of today b) Seed the Business of the Future c) Being Extraordinary Together by focusing on people as our most important asset. Furthermore, as the general manager of the services business you'll lead leaders to achieve growth, profitability (P/L), customer satisfaction and contractual fulfillment, and create opportunities for empowered people to deliver exceptional results and grow their careers. Strong executive presence is expected where the ideal leader has a track record for placing equal emphasis on how results are produced and what the results yield in impact. Securing results in execution requires a strong commitment to customer success and ability to empower and coach managers and other leaders.

Who You'll Work With

The Cisco U. S. Public Sector Organization transforms how our customers protect our nation, serve our communities and educate the workforce of tomorrow. We connect people and technology. We innovate in all facets of our work, from customer satisfaction to operational excellence to mission success. Finally, we lead our customers by focusing on their needs, by owning their problems, by building relationships, by simplifying technology, and by delivering profound impact on their mission in the US and across the globe.

Who You Are

As a Services Delivery Manager you will be responsible for setting the strategic services direction that anticipates and addresses the business and technology needs for our DISA customer.

* advisor relationships with customers, focused on outcomes
* Knows how to operationally manage a Professional Services business, including measures, metrics, and overall reporting for managing success
* Align with CX peers to ensure that the interaction with our customer is seamless and drives the success and use of our solutions

Minimum Qualifications

* Financial and Business Acumen - knowledge, skills and understanding, of business process, tools and concepts required to make sound decisions. (e.g. investment ROI)
* College Degree (Bachelor, Masters) - technical or business
* Technical & Business certifications (e.g. ITIL, CISSP, PMP, CCIE)
* Minimum DoD Secret Clearance with ability to hold Top Secret
* 10-12 years relevant industry related experience (e.g. IT domain expertise)
* 10 years management experience
* Establish and maintain key executive (ex: VP, CxO) relationships - directly influence CIO/CTO
* Build and manage global direct and matrix teams for customer execution
* Energetic, attention to detail, analytical, works well under pressure
* Highly developed interpersonal and communications skills
* Must be decisive with orientation to quality and people impact and adaptable working well in a team environment
* Experience managing service delivery to the Department of Defense or another Federal Agency

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

* LI-VL1


About Cisco

Our employees' revolutionary ideas impact everything imaginable - from entertainment, retail, healthcare, and education, to smart cities, smart cars, and the Internet of Everything.

Here, that means you’ll take creative ideas from the drawing board to develop powerful solutions that have real world impact. You’ll interface with Cisco leaders, partner with experienced mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. Be part of a team that cares about its customers, enjoys having fun, and takes part in changing the lives of those in our local communities. Come prepared to be inspired.