Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
9/1/2017
Job Category:
Health Care Provider
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Patient Service Rep- Virtua Voorhees
CHOP | Voorhees, New Jersey
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Job Description

Job Summary

The Patient Service Rep is responsible for greeting patents and families, collecting  & entering demographic and insurance information, collecting payments associated with services rendered and reconciliation of daily services.  In addition, other duties necessary to facilitate efficient and timely services to patients and their families, such as scheduling appointments, answering phones, and obtaining appropriate insurance referrals and authorizations as needed per insurance guidelines. Responsibilities may include working with medical records, following HIPPA guidelines. 

Job Responsibilities

  1. Responsible for promptly and positively greeting patients and families, while assuring an efficient check in process and telephone encounters ;all according to pre-established practice guidelines.
  2. Verifying accurately entering essential patient information into the hospital registration and scheduling system with a 90% accuracy.
  3. Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines.
  4. Other areas of responsibility may include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, and clerical duties as assigned.
  5. Daily maintenance of patient records and provider schedules while following HIPPA guidelines

Job Responsibilities (Continued)

Job Responsibilities (Continued)

Required Licenses, Certifications, Registrations

None

Required Education and Experience

  • High school diploma or equivalent
  • Previous customer service background

Preferred Education, Experience & Cert/Lic

  • 1 to 3 years related healthcare, registration, physician billing, medical records and/or medical office experience

Additional Technical Requirements

  • Practical knowledge of computers 

About CHOP

About The Children's Hospital of Philadelphia: The Children's Hospital of Philadelphia was founded in 1855 as the nation's first pediatric hospital. Through its long-standing commitment to providing exceptional patient care, training new generations of pediatric healthcare professionals and pioneering major research initiatives, Children's Hospital has fostered many discoveries that have benefited children worldwide. Its pediatric research program is among the largest in the country, ranking third in National Institutes of Health funding. In addition, its unique family-centered care and public service programs have brought the 430-bed hospital recognition as a leading advocate for children and adolescents.

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