Experience:
3-5 years of experience
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Employment Type:
Full time
Posted:
8/24/2017
Job Category:
Health Care Provider
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Room Service Rep - 12237
CHOP | Philadelphia, Pennsylvania
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Job Description

Job Summary

Performs a variety of tasks related to the review, assembly and verification of patient meal menu selections using hospital and department automated systems. Verifies nutrition care orders against menu selections. Performs required quality improvement monitoring activities.

Job Responsibilities

  • Maintains a friendly customer service attitude toward customers, co-workers and clients.
  • Prints required Room Service reports including census, diet lists, snack labels, malnutrition pathway reports and other designated reports.
  • Handles telephone for verbal requests, orders and other business calls with hospital telephone etiquette standards.
  • Reviews, assembles and verifies patient nutrition care orders.
  • Adheres to diet prescriptions and nutrition care standards for all specialty patient diets.
  • Prepares and processes food orders for patient and family menus per Room Service procedures.
  • Tallies any requested reports and information as requested for Room Service program.
  • Maintains confidentiality of patient information.
  • Demonstrates knowledge of and the ability to render care and services based on age appropriateness and developmental needs of patients.
  • Practices safe work procedures.
  • Attends meetings as required, in-services and participates on committees as directed.
  • Maintains compliance with department and hospital standards of operation. Maintains all records and reports necessary to comply with department/hospital, government, accrediting agency standards regulations and codes.
  • Maintains compliance with all requirements of Federal, State and local regulations and guidelines including Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 19667, as amended and the Americans with Disabilities Act as amended.
  • Performs all other related duties as assigned.

Required Licenses, Certifications, Registrations

Required Education and Experience

  • High School/GED

Preferred Education, Experience & Cert/Lic

Preferred Experience: 3-5 years’ nutrition and/or hospital experience in diet office and specialty diets.

Additional Technical Requirements

  • Must have excellent customer service skills—telephone.
  • Computer skills—word, excel and department (CBORD)/hospital (EPIC) programs and hospital call center system (Symposium).

About CHOP

About The Children's Hospital of Philadelphia: The Children's Hospital of Philadelphia was founded in 1855 as the nation's first pediatric hospital. Through its long-standing commitment to providing exceptional patient care, training new generations of pediatric healthcare professionals and pioneering major research initiatives, Children's Hospital has fostered many discoveries that have benefited children worldwide. Its pediatric research program is among the largest in the country, ranking third in National Institutes of Health funding. In addition, its unique family-centered care and public service programs have brought the 430-bed hospital recognition as a leading advocate for children and adolescents.

This company profile was created by AfterCollege and is about CHOP. This page is not endorsed by or affiliated with CHOP. For questions regarding company profiles, please email: care@aftercollege.com.