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Employment Type:
Full time
Job Category:
Health Care & Medicine
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Manager, Business and Operations (102307)
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Job Description

Position Summary: The Manager, Business and Operations - Transport Medicine, under the direction of Executive Management, and in collaboration with the Clinical Manager, will manage and supervise the daily activities, operations, and personnel in support of the Division of Transport Medicine on a 24/7/365 basis. The Manager will share in a rotating administrative call. Will monitor and maintain a robust database and analytics program for the division. Will be able to adhere to and implement standards and operating practices to meet or exceed CAMTS or CAAS requirements. Will perform as a liaison for outreach and is able to identify and implement strategies to improve. Will be the primary resource for data analytics for QA/PI as it relates to operations and the communication center. Will have oversight of the communication center's staff, equipment and data analytics along with the disaster preparedness for the center.

Minimum Education
Graduation from an accredited four-year college or university with major coursework in a field related to the job. EVOC Instructor level preferred
Bachelor's Degree

Minimum Work Experience
3 years


At least 5 years of progressive supervisory experience in a high volume 911/transport system preferred. Nationally registered EMT-Paramedic with at least three years of high volume 911 experience or Registered Nurse with at least three years of ICU or ED experience. At least 2 years of supervisory experience in a transfer/communication center (may be counted in overall supervisory experience) preferred.

Required Skills/Knowledge
Knowledge of district, state and national regulations governing air and ground emergency medical services. Knowledge of fiscal planning and budget preparation. Knowledge of supervisory and managerial techniques and principles. Knowledge of ICS and NIMS practices and principles. Knowledge and previous experience in the area of change management. Working knowledge of CAD software and terminology. Working knowledge in managing EMS operations, deployment strategies, and performance improvement activities. Working knowledge of EMS fleet management. Working knowledge of aviation standards as it relates to medical transport operations. Espouses leadership skills. Skills in using computers and knowledgeable in Word, Excel, Visio, and PowerPoint. Excellent oral and written communications. Excellent organization skills- handling multiple tasks and setting priorities. Ability to analyze data, problem solve, and make recommendations. Ability to provide coaching, professional development, and mentoring to personnel. Ability to quickly recognize and analyze, and implement corrective actions for irregular events. Ability to make independent decisions concerning the safety of employees and to act decisively when necessary to ensure patient care, public safety, and employee is not compromised. Ability to establish and maintain effective communication and working relationships with agencies, employees, vendors, other hospital departments, and referral facilities.

Required Licenses and Certifications
Registered Nurse in District of Columbia

OR Nationally Registered Paramedic. District of Columbia drivers' license (or state of residence) District of Columbia EMT-P or RN licensure (or eligible) Maryland EMT-P or RN licensure (or eligible) Virginia RN (or eligible, if RN)

EVOC Instructor level preferred
Pediatric Advanced Life Support (PALS)
Cardio-Pulmonary Resuscitation (CPR)
Nationally Registered Paramedic (NRP)
Advanced Cardiac Life Support required


Req Number:
Department: Division of Transport Medicine
Schedule: Full-time
Shift: Day shift
Hours: 40 hrs/wk/ 8:00am - 5:00pm Monday - Friday

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.