Position Summary: The Manager, Business and Operations - Transport Medicine, under the direction of Executive Management, and in collaboration with the Clinical Manager, will manage and supervise the daily activities, operations, and personnel in support of the Division of Transport Medicine on a 24/7/365 basis. The Manager will share in a rotating administrative call. Will monitor and maintain a robust database and analytics program for the division. Will be able to adhere to and implement standards and operating practices to meet or exceed CAMTS or CAAS requirements. Will perform as a liaison for outreach and is able to identify and implement strategies to improve. Will be the primary resource for data analytics for QA/PI as it relates to operations and the communication center. Will have oversight of the communication center's staff, equipment and data analytics along with the disaster preparedness for the center.
Graduation from an accredited four-year college or university with major coursework in a field related to the job. EVOC Instructor level preferred
Minimum Work Experience
At least 5 years of progressive supervisory experience in a high volume 911/transport system preferred. Nationally registered EMT-Paramedic with at least three years of high volume 911 experience or Registered Nurse with at least three years of ICU or ED experience. At least 2 years of supervisory experience in a transfer/communication center (may be counted in overall supervisory experience) preferred.
Knowledge of district, state and national regulations governing air and ground emergency medical services. Knowledge of fiscal planning and budget preparation. Knowledge of supervisory and managerial techniques and principles. Knowledge of ICS and NIMS practices and principles. Knowledge and previous experience in the area of change management. Working knowledge of CAD software and terminology. Working knowledge in managing EMS operations, deployment strategies, and performance improvement activities. Working knowledge of EMS fleet management. Working knowledge of aviation standards as it relates to medical transport operations. Espouses leadership skills. Skills in using computers and knowledgeable in Word, Excel, Visio, and PowerPoint. Excellent oral and written communications. Excellent organization skills- handling multiple tasks and setting priorities. Ability to analyze data, problem solve, and make recommendations. Ability to provide coaching, professional development, and mentoring to personnel. Ability to quickly recognize and analyze, and implement corrective actions for irregular events. Ability to make independent decisions concerning the safety of employees and to act decisively when necessary to ensure patient care, public safety, and employee is not compromised. Ability to establish and maintain effective communication and working relationships with agencies, employees, vendors, other hospital departments, and referral facilities.
Required Licenses and Certifications
Registered Nurse in District of Columbia
OR Nationally Registered Paramedic. District of Columbia drivers' license (or state of residence) District of Columbia EMT-P or RN licensure (or eligible) Maryland EMT-P or RN licensure (or eligible) Virginia RN (or eligible, if RN)
EVOC Instructor level preferred
Pediatric Advanced Life Support (PALS)
Cardio-Pulmonary Resuscitation (CPR)
Nationally Registered Paramedic (NRP)
Advanced Cardiac Life Support required
Preferred CCT, FPC, CCEMT-P, CCRN, PNCCT, CEN, CFRN, CTRN, CCRN, CCEMT-P, FP-C, CMTE or FACHE preferred
Department: Division of Transport Medicine
Shift: Day shift
Hours: 40 hrs/wk/ 8:00am - 5:00pm Monday - Friday