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Employment Type:
Job Category:
Health Care Provider
Health Care & Medicine
Enterprise PMO Process Improvement Consultant
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Master's Degree

Specific Requirements and Preferences
Master's degree in business or health-related field.

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3 years of clinical experience. At least two years in a leadership position. At least two years of experience in quality improvement, Lean facilitation strongly preferred.

Required Skills/Knowledge

Proficient in MS Office Suite. Excellent interpersonal relationship skills. E xcellent oral and written communication skills. Knowledge of and the ability to apply Lean/quality management/CQI concepts to health care issues. Able to facilitate improvement teams and to train others to lead such teams. Strong grasp of math principles and the ability to interpret quality data to others. Competence in software packages to display quality data.

Required Licenses and Certifications

Functional Accountabilities

  1. Strategic Planning and implementation of processes to improve hospital operations and efficiency using Lean principles; serve as a role model to staff, students and other employees on the unit/department.
  2. Participate on committees, council and task forces within the organization as assigned; express self orally or in writing to individuals or groups in a manner which delivers the message to health care professionals in an accurate, timely, and appropriate manner.
  3. Establish and maintain effective formal/informal communication channels across all levels of the organization and within the department; create professional development activities to enhance own practice and leadership skills and abilities and those of others.
  4. Actively foster collaboration, partnership, innovation, customer service, driving change, and teamwork; guide the implementation of change and communicate the details of the change to encourage spread.
  5. Participate in the departments/services budget to ensure effectiveness and efficiency.
  1. Ensure staff education on lean principles and continuous quality improvement concepts.
  2. Support department/service goals for formal education, safety standards and customer service.
  3. Create lean education and measure the outcomes of such education.
  4. Use data as evidence to determine educational needs and programs.
  5. Educate departments, teams and staff on Lean methods.
  6. Use knowledge-based adult learning theories, presentation software and audio-visual aids to provide professional presentations and educational programs.
Program Support
  1. Support/participate in operations improvement and research.
  2. Participate in innovations including the enhancement of the electronic health record.
  3. Serve as a role model in scholarly activities that include publishing, presenting and in other ways disseminating knowledge related to quality improvement.
  4. Support advocacy for patients and families as well as staff and Children’s National employees.
Program Improvement
  1. Facilitate teams to utilize lean methodology; design, develop, implement and evaluate lean initiatives.
  2. Identify key measures to assist in driving continuous improvements; exhibit expertise in lean methodologies; continually expand knowledge of lean methods.
  3. Initiate collaboration with hospital quality leaders to continuously improve care processes and care outcomes.
  4. Aggregate and intensively analyze data and use data to develop a plan to make improvements.
  5. Develop metrics and report to facilitate decision-making using a variety of formats and complexities.
  6. Establish and maintain collaborative working relationships to facilitate improvement opportunities.
Post- Program Improvement
  1. Lead effort to monitor the outcomes of Lean improvement plans.
  2. Assist teams to analyze and understand data to drive direction of improvement.
  3. Identify organizational performance issues and collaborate with department management to resolve issues.
  4. Provide internal consultation to clinical, medical and administrative departments regarding lean activities.
  5. Track and trend performance improvement data to evaluate effectiveness.

Organizational Accountabilities (Staff)

Organizational Commitment/Identification

  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.