Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
4/3/2018
Job Category:
Administration
Industry:
Health Care & Medicine
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Customer Service Supervisor
Children's National Health System | Silver Spring, Maryland
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Job Description

Qualifications

 

Minimum Education
High School Diploma or GED

Specific Requirements and Preferences
Associate's degree strongly preferred. 

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences

5 years of experience in a hospital billing environment; 3 years in customer service; supervisory experience strongly preferred. Bilingual, English/Spanish a plus.


Required Skills/Knowledge
Excellent interpersonal and written communication skills required. Ability to delegate assignments and follow through on details is essential. Excellent internal and external customer service skills required. Must have working knowledge of medical billing systems and how they are used for account follow up and resolution. Meet the overall objectives and deadlines in a timely manner for assigned projects. Ability to supervise, counsel, train, and develop staff. Advanced technical skills, as appropriate. Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities. Proficient in Microsoft products.



Functional Accountabilities

Operations Management

  1. Implements the department's goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve
  2. Collaborates with management team on significant operational issues/barriers and develops action plans to resolve
  3. Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals
  4. Ensures staff are meeting departmental goals including Abandonment Rate, Collections and timely account resolution
  5. Works with manager to ensure department is meeting budgetary goals
  6. Works with manger to provide monthly reports and identify outcomes and opportunity for improvements
  7. Provides ongoing and timely feedback with staff to include hospital, insurance, system and business office issues that could have immediate impact on account resolution
  8. Supervises Charity Application and Policy

Quality Control Performance Improvement Initiatives

  1. Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results
  2. Participates in performance improvement initiatives as identified by management team
  3. Work with manager to update training material and initiatives as needed

Human Resource Management

  1. Supervises, trains and mentors staff
  2. Conducts performance evaluation and manages staff performance goals
  3. Performs necessary disciplinary actions in a timely manner
  4. Establishes work schedules for staff, and works with manager to address recruitment and retention objectives

Administrative Duties

  1. Monitor daily Customer Service Calls and review recorded calls
  2. Performs administrative tasks such as payroll, time records
  3. Other duties as assigned
 

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.