Experience:
5+ years of experience
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Employment Type:
Full time
Posted:
3/27/2018
Job Category:
Health Care Provider
Industry:
Health Care & Medicine
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Clinic Operations Supervisor
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Job Description

Qualifications

 Minimum Education
Bachelor's Degree

Minimum Work Experience
At least 2-4 years of related and progressive experience in a healthcare setting. A minimum of 2 yrs. of supervisory/team lead experience required. Skills and ability to delegate and follow through with assignments is essential.

Required Skills/Knowledge
Excellent interpersonal and written communications skills; Must have knowledge of physician practice operations; knowledge of  process and quality improvement preferred.

Required Licenses and Certifications


Functional Accountabilities

Grow
  1. Encourage and share new ways of making the right work easier to do
  2. Recognize and share incremental improvements in operations
  3. Monitor and promote efficiency in the teams operations
Clinic Operations Management
  1. Provide direct oversight of day-to-day operations of the practice.
  2. Troubleshoot operational issues and develops action plans w/ manager to resolve.
  3. Assist manager in developing performance standards to achieve department goals, developing and implementing policies and procedures.
  4. Ensure accuracy of work/registration processes by staff; Implement training and testing of staff; optimize time-of-service collections. Ensure cash collections processes are performed completely and accurately.
  5. Assist the manager in evaluating current business as well as new program initiatives.
  6. Ensure adherence to corporate policies and procedures.
Budget & Financial Management
  1. Ensure vendor invoices are entered in Bear Resources to be processed.
  2. Monitor supplies and orders as necessary.
  3. Review monthly practice performance report with manager to ensure expenses are within budgeted projections.
Quality Control and Performance Improvement
  1. Implement monthly customer satisfactions surveys.
  2. Work with manager, physician leader, and QI Specialist to make improvements as indicated by survey results.
  3. Ensure quality of registration process by reviewing registration denials and provides feedback to staff.
  4. Lead performance improvement initiatives as identified by management team.
  5. Ensure that performance boards are implemented.
Human Resources Management
  1. Participate in selection/hiring process of new staff.
  2. Establish work schedules for staff.
  3. Train and mentor administrative team and provide on-going performance feedback.
  4. Conduct performance evaluation and manage staff performance goals.
  5. Performs disciplinary actions as needed.
Administrative Tasks
  1. Perform administrative tasks such as payroll, time records.
  2. Complete requisitions and OCR entry into Bear Resource Finance;
  3. Other tasks as necessary.
 

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.