1-3 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Surgical Coordinator
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
High School Diploma or GED

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
At least 3 years of progressive experience performing patient registration and scheduling, medical insurance verification, preferably in a physician’s office as a receptionist or in a customer service environment.

Required Skills/Knowledge

Must be proficient in CNHS HBOC, ORSOS and PPM/PSM systems. Excellent verbal, interpersonal, consumer relations and telephone skills required. Must have proficient knowledge in medical insurance verification procedures, insurance screening and financial counseling, billing and healthcare business operations, as well as working knowledge of CPT4/ICD9 coding. Must be able to multi-task and have knowledge of medical terminology.

Required Licenses and Certifications

Functional Accountabilities

Patient Service Activities - Registration and Scheduling
  1. Process patient Surgical Plan of Care from Physician.
  2. Confirm and correct computer aided, on-line registration with parent/guardian via telephone or in person in courteous and consumer-orientated manner; collect personal and insurance information.
  3. Discuss co-payment, deposits or payment in full requirements with parents prior to scheduled appointment; counsel parent or refer parent to Medlaw for financial counseling or establishing payment schedule.
  4. Contact and verify insurance company in a timely manner to pre-certify procedure, document pre-certification notes in HBOC registration; contact PCP’s for referrals and or H&P’s as needed.
  5. Schedule various diagnostic tests using SCI system; call parent/guardian to schedule procedure, work with both the surgeon’s and parent's schedules, as well as, possibly other physician’s schedules for joint procedures; schedule patients for an appointment with physician, nurse or technical personnel using the on-line scheduling system (PSM); send parent a confirmation letter of procedure as well as other information relating to the surgical experience.
  6. Coordinate admission and/or procedure with other departments per patient needs; follow-up with each parent/patient until procedure is scheduled.
ORSOS System Management
  1. Post case in ORSOS utilizing the policy guidelines; maximize operating room block time utilization; confirm cases with the OR Posting Office.
  2. Contact and receive authorization numbers for late rooms, use of open OR time, etc.
  3. Contact system managers immediately when problems occur.
Confirmation of Procedure
  1. Assure that a registration for the procedure is in the HBOC system at least two days prior to date of procedure.
  2. Confirm with parent/guardian; facilitate consents for patients who are wards of the state/district.
  3. Confirm that there is a Consent, Surgical Plan of Care and History & physical form for patients; log in above forms for placement in a binder in the Anesthesia Department; retrieve any rescheduled patients’ forms and places in current binder, to ensure no delay on the day of service.
Peer Suppport
  1. Provide expertise and help to other schedulers.
  2. Share new insurance notifications and changes with the schedulers and managers.
  3. Notify AMSAC, the posting office and PACU nurses of any cancellations and add-on cases.
  1. Speak up when team members appear to exhibit unsafe behavior or performance
  2. Continuously validate and verify information needed for decision making or documentation
  3. Stop in the face of uncertainty and takes time to resolve the situation
  4. Demonstrate accurate, clear and timely verbal and written communication
  5. Actively promote safety for patients, families, visitors and co-workers
  6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities (Staff)

  1. Assumes responsibility for all aspects of the patients’ procedures; follows up with scheduling, pending authorizations, registrations and any other possible patient needs even when other departments are involved with the care of the patient.
  2. Pays attention to detail throughout the surgical scheduling process.
  3. Perform routine Quality Control to ensure accuracy in scheduling.
Organizational Commitment/Identification
  1. Partner in the mission and upholds the core principles of the organization
  2. Committed to diversity and recognizes value of cultural ethnic differences
  3. Demonstrate personal and professional integrity
  4. Maintain confidentiality at all times
Customer Service
  1. Anticipate and responds to customer needs; follows up until needs are met
  1. Demonstrate collaborative and respectful behavior
  2. Partner with all team members to achieve goals
  3. Receptive to others’ ideas and opinions
Performance Improvement/Problem-solving
  1. Contribute to a positive work environment
  2. Demonstrate flexibility and willingness to change
  3. Identify opportunities to improve clinical and administrative processes
  4. Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility
  1. Use resources efficiently
  2. Search for less costly ways of doing things

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.