3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
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Patient Access Supervisor
Children's National Health System | Silver Spring, Maryland
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Job Description


 Minimum Education
Bachelor's Degree

Minimum Work Experience
3 Year(s)

Specific Requirements and Preferences
3 years of healthcare related experience with 2 years of supervisory experience required

Functional Accountabilities

  1. Encourage and share new ways of making the right work easier to do
  2. Recognize and share incremental improvements in operations
  3. Monitor and promote efficiency in the team's operations
Operations Management
  1. Implements the department's goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve
  2. Collaborates with management team on significant operational issues/barriers.
  3. Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
  4. Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely .
  5. Register, schedule and process patients through the system while ensuring optimal patient flow
  6. Collaborates with manager to ensure efficiency of department processes including reconciliation of daily visits, charge tickets and cash drawer balancing.
  7. Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality and first pass denials
  8. Works with manager to ensure department is meeting budgetary goals
  9. Works with manger to provide monthly reports and identify outcomes and opportunity for improvements
Quality Control Performance Improvement Initiatives
  1. Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results.
  2. Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals
  3. Participates in performance improvement initiatives as identified by management team
  4. Works with staff to ensure accurate and timely registration, insurance verification and copay collection.
  5. Work with manager to update training material and initiatives as needed
Human Resource Management
  1. Supervises, trains and mentors staff
  2. Conducts performance evaluation and manages staff performance goals
  3. Performs disciplinary
  4. Establishes work schedules for staff, and works with manager to address recruitment and retention objectives
  5. Provide ongoing feedback with staff to include rounding, monthly staff meetings and daily huddles
Administrative Duties
  1. Monitor daily error and rejection reports and address them accordingly
  2. Performs administrative tasks such as payroll, time records
  3. Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement
  4. Monitor supplies and ensure they are kept at par level
  5. Other duties as assigned

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.