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Employment Type:
Full time
Job Category:
Project Management
Health Care & Medicine
Director of Operational Effectiveness - PMO
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Master's Degree

Specific Requirements and Preferences

MBA/MHA or equivalent in healthcare, business, nursing, or engineering

Minimum Work Experience
7 Year(s)

Specific Requirements and Preferences

At least 7 years of related and progressive experience, preferably in the healthcare setting. Demonstrated experience with project management and/or Lean principles and strategies including projects with significant impact on the business ROI.

Required Skills/Knowledge

Excellent communicator including oral presentations for large audiences. Demonstrates strong project/program management skills, leadership attributes (strategic thinking, ability to drive business change, sharing of organizational goals, leading multidisciplinary groups), ability to multi-task and excellent organizational skills. Knowledge of project management, process redesign techniques and skills, audit techniques, financial analysis, problem solving, change management and customer service skills. Strong grasp of math principles and the ability to interpret quality data to others. Proficient in Microsoft Suite. Experienced project management professional or lean practitioner leading organizational efforts.

Required Licenses and Certifications

Functional Accountabilities

Lean Program Oversight

  1. Support Lean-based culture of continuous improvement and innovation by eliminating waste, achieving operational excellence, and delivering exceptional patient, staff and physician experiences.
  2. Responsible for working collaboratively with executive leaders to implement Lean principles to build a culture that fosters continuous improvement and innovation at all levels.
  3. Develop communication plan to celebrate and bring visibility to Lean activities as a mechanism for spread.
  4. Manage Lean project portfolio regularly evaluating priorities and maximizing team resources.
  5. Regularly assess quality and appropriateness of training curriculum and adapt to meet organization needs.

Project Management

  1. Manage assigned projects and resources (labor and financial); ensure progression toward and achievement of milestones; identify and resolve obstacles/barriers of success and risk associated with project.
  2. Identify & analyze the requirements for the project(s).
  3. Identify critical/risk issues and recommend solutions.
  4. Conduct project tracking and project audits as needed.
  5. Empowered to make decisions, take action and escalate issues.
  6. Serve as the liaison among various internal constituents and vendors.


  1. Develop communication plan for each project or initiative.
  2. Present updates and status reports to the various teams associated with project.
  3. Keep accountable executives/Project Leadership informed of progress, barriers, etc.
  4. Liaise with vendors as needed.

Human Resources and Relationship Management

  1. Hire, train, develop and direct assigned staff to meet program objectives.
  2. Ensure performance evaluations, medical requirements and all other organizational circuit breakers for all staff are complete and on time.
  3. Monitor staffing plans/schedules to optimize productivity and ensure quality services.
  4. Establish, build and sustain professional contacts for the purpose of building networks of people with similar goals to support similar interests.

Budget and Financial Management

  1. Participate in financial planning and budget preparation for assigned project(s).
  2. Manage budgets to ensure capital and operating expenses are controlled including vendor expenses.
  3. Track, monitor, and evaluate budget for all line items.
  4. Develop recommendations to meet budget requirements.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.