3-5 years of experience
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Employment Type:
Full time
Job Category:
Health Care Provider
Health Care & Medicine
Clinic Operations Supervisor (CP& A)
(This job is no longer available)
Children's National Health System | Silver Spring, MD
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Graduate from a Medical Assistant Training Program. Bachelor's Degree or 5 years of equivalent Supervisory Experience.

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 years of supervisory experience required, and experience with EMR process. At least 3 years of related and progressive experience as a Medical Assistant. Health care experience preferred.

Required Skills/Knowledge

Required Licenses and Certifications

Functional Accountabilities

Medical Assistant Supervisor
  1. Implement the department's goals through efficient management of day-to-day operations of the health center; troubleshoot operational issues and develop action plans to resolve.
  2. Collaborate with health center management team on significant operational issues/barriers; assist manager and/or management team in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
  3. Ensure accuracy of the registration process by health center staff; ensure compliance with VFC guidelines; maintain high Time-of-Service collections.
  4. Implement training and testing for all PSR and MA staff members to ensure appropriate skill set; ensure Huddles to keep all staff informed of workflow processes; ensure PCMH workflow processes; lead monthly team meetings with all staff and providers to work toward monthly goals and identify action plans from these meetings for the entire team.
  5. Ensure vaccine inventory is performed weekly and vaccine storage and handling protocol are followed.
  6. Monitor patient flow and fill in where needed to improve productivity.
Clinical Duties
  1. Clean exam and treatment rooms before and after patient encounter; prepare patients for examination and treatment; measure vital signs and document; instruct patient in complex testing requirements and medical procedures; able to recognize urgent patient problems and or emergencies and address the patient’s situation with the MD and or manager.
  2. Review electronic health record for immunizations, labs, consults and other reports; administer vaccines, medications and treatments as prescribed by provider; perform vaccine inventory, vaccine storage and handling of all vaccine products and report to assigned staff; complete requests for school and medication forms; assist providers with management of patient allergies, medications and history.
  3. Respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider; process lab referrals within electronic health records.
  4. Organize and maintain medical supplies and equipment.
  5. Provide guidance to other staff members and make recommendations to manager; serve as a resource for patient related communications as defined by PCMH workflow;
  6. Attend meetings as required and participate in committees as requested.
Quality Control and Performance Improvement Initiatives
  1. Implement monthly customer satisfaction surveys and work with manager/management team to make improvements as indicated by survey results.
  2. Review registration and eligibility denials and provide feedback to staff to maintain denials below 10%.
  3. Participate in performance improvement initiatives as identified by management team.
  4. Conduct quality control measures for patient care process.
Human Resource Management
  1. Supervise, train and mentor the administrative and MA team.
  2. Conduct performance evaluations and manage staff performance goals.
  3. Perform any disciplinary action as needed.
  4. Establish work schedules for PSR and MA staff.
Administrative Tasks
  1. Ensure invoice submission to Accounts Payable for processing payments to vendors.
  2. Perform administrative tasks such as time records, vacation requests, requisition and OCR entry into Bear Finance.
  3. Assist with phone calls and respond to patient requests.
  4. Process patients through the check in/out workflow.
  5. Conduct insurance verification.
  6. Monitor the ordering of office supplies and other tasks as necessary.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.