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Employment Type:
Full time
Job Category:
Health Care & Medicine
Clinic Operations Manager
(This job is no longer available)
Grad Date

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Job Description


 Minimum Education
Bachelor's Degree

Specific Requirements and Preferences
Bachelors degree or equivalent experience in a related field required.

Minimum Work Experience
5 Year(s)

Specific Requirements and Preferences
At least 5 to 7 years of related and progressive experience. Health care experience preferred. Minimum of 1 year supervisory experience required.

Functional Accountabilities

Strategic Planning
  1. Participate in the planning for new business opportunities and services in support of the CNMC mission.
  2. Maintain effective working relationships with hospital departments and ROCs and represent CNMC in professional groups and community outreach activities.
  3. Assist with marketing of department/ROC with Public Relations, the external referring physicians, internal departments and physicians.
Administrative Management
  1. Participate in the implementation and evaluation of services, programs, and performance standards to achieve departmental goals.
  2. Coordinate daily activities of support staff with regard to workload requirements and available resources.
  3. Provide troubleshooting, problem-solving and backlog reduction expertise to staff.
  4. Monitor appointment and registration quality, report problems and recommend solutions to ensure standards are met.
  5. Monitor clinic flow, implement performance improvement initiatives to ensure physician and staff productivity.
  6. Serve as primary contact for all administrative services for practices based at the location, including to schedule template building, materials management, nursing support and communicate as necessary with relevant parties.
  1. Promote awareness of and adherence to organizational, state and federal regulatory standards to ensure quality of patient service delivery.
  2. Participate in the ongoing assessment of Practice Operations policies and procedures to establish continued feasibility.
Facility Management and Space Planning
  1. Responsible for the provision of a safe, secure, clean work and patient care environment including the full functionality of equipment and being able to interact with the applicable business contacts/service vendors to ensure the availability of services at all times.
  2. Monitor space utilization to ensure proper use of space and expansion needs are met.
Budget and Financial Analysis
  1. Prepare documentation and projections to support the operating and capital budget planning process.
  2. Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.
  3. Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.
Charge Entry Processing
  1. Ensure daily reconciliation of schedules and charge documents occur; charge documents are complete with CPT and ICD-9 coding; demographic changes have been made in the system, and appropriate referrals are attached.
  2. Coordinate the verification of insurance eligibility and coverage and authorization as needed.
  3. Maintain/coordinate filing system of all charge documents.
  4. Work all established charge reports to correct billing errors and identify staff training needs.
  5. Respond to inquiries and complaints regarding Charge Entry.
  6. Coordinate Reimbursement Associates to ensure timeliness and accuracy of billing.

  1. Participate in the establishment and revision of procedures, performance standards and productivity targets for Reimbursement Associates.
  2. Participate in Shared Leadership.
  3. Contribute to CNMC’s Magnet Journey.
  4. Ensure nursing practice is based on evidence of best practice.
  5. Accountable to participate in the Division of Nursing’s Performance Improvement process (division or unit level).
  6. Participate in community activities.

About Children's National Health System

Childrens National Medical Center is the only exclusive provider of pediatric care in the metropolitan Washington area and is the only freestanding childrens hospital between Philadelphia, Pittsburgh, Norfolk, and Atlanta. Serving the nations children for more than 130 years, Childrens National is a proven leader in the development and application of innovative new treatments for childhood illness and injury.

Childrens National is proudly ranked consistently among the best pediatric hospitals in America by US News & World Report.

Our Culture

Children's mission is to be preeminent in providing pediatric health care services that enhance the health and well-being of children regionally, nationally and internationally. Through leadership and innovation, Children's creates solutions to pediatric healthcare problems. Children's excels in Care, Advocacy, Research, and Education to meet the unique needs of children, adolescents and their families. Children's leadership realizes that our employees are the heart of our medical center and the soul of our mission. One of our greatest assets is the diversity of our workforce, which adds to the richness of our culture. Teamwork, dedication, and professionalism are essential values and characteristics that make our employees unique.

Childrens internationally recognized team of pediatric healthcare professionals care for more than 360,000 patients each year who come from throughout the region, nation and world. Our employees share a sense of pride and commitment to the patients and families we serve. We aspire to provide patients and their families with the highest quality of care and service in a family-centered environment. In essence, we are a team of "Great People Providing Great Care."

Nursing Students

As a nursing student, you might already be craving hands-on experience at a highly respected hospital. You may be thinking about where or with which population you want to work after graduation.

At Childrens, a world-class teaching hospital and internationally-recognized leader in pediatric health, we invite nursing students at all stages of learning to explore the real world of working in a hospital setting and experience first-hand the challenges and rewards of this career.

Internship Program

The internship program provides the novice nurse with the knowledge base and skill set needed to transition to competence in clinical nursing practice. While providing the needed skills to meet the organization goals and mission, the program provides nurses with the leadership skills to work collaboratively within a multidisciplinary team. The program bridges the gap between undergraduate education and real-life professional nursing practice, delivering state-of-the art pediatric care.

The program is offered to new graduate nurses from an accredited nursing program with a passion for children. All new graduates, with less than one-year acute care experience, are eligible to participate in the program after obtaining licensure.